Urgent Suspected Cancer Support Clerk

Job title:

Urgent Suspected Cancer Support Clerk

Company

NHS

Job description

To provide a prompt and professional contact centre service to patients in line with office procedures, contributing to the overall efficient and effective running of the outpatient appointment function.To provide a courteous reception service to patients in line with office procedures, contributing to the overall efficient and effective running of Clinical Administration Units. To work closely with directorate CAU teams to ensure that any issues are resolved efficiently and effectively to maintain the level of service to patients.To manage and triage all income calls presented to the Urgent Suspected Cancer team, resolving queries where possible and directing enquiries to the relevant area of the trust.Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.Main duties of the jobTo work as a team member and to provide a telephone contact point for incoming calls to the Urgent Suspected Cancer teamTo log into a call centre telephone and receive all calls allocated via the routing system.To answer all calls in a polite, friendly and professional manner dealing with all calls promptly in line with operational policies and procedureResolve Outpatient appointment queries or amendment requests for all types of patients i.e. New, follow up and post – operative or direct enquiries to the appropriate point of contact.Contribute to the effectiveness of teams. Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate. Assist new members of staff. Assist in general administrative and clerical duties. Provide cover for sickness, bank holidays, and annual leave of other health advisors. Work flexibly across sites as required by the service.Direct requests for assistance, care or treatment using protocols or guidelines by signposting patients/callers to the most appropriate care/service using the Directory of Services where appropriate, guided by Pathways. This includes making judgements around what may or may not be significant changes in a patient’s condition. This may involve recognition and appropriate response to emergency situations.To provide any other appropriate support to the effective and efficient conduct of administrative duties in the Outpatient department as required.About usMTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.Date posted08 November 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum pro rataContractPermanentWorking patternFull-timeReference number359-6781098-T1Job locationsMaidstone & Tonbridge Wells HospitalsHermitage LaneMaidstoneME16 9QQJob descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk).Interview Date: To Be Confirmed. Job descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk).Interview Date: To Be Confirmed.Person SpecificationQualificationsEssential

• A Good General Education
• GCSE Maths and English/equivalent Grade C/Functional Skills level 2 or above

ExperienceEssential

• Previous Telephone Experience
• Understanding of IT systems.
• Trust vision, values, strategic objectives and key work programmes

SkillsEssential

• Basic computer and keyboard skills
• Demonstrates good time management skills
• Good interpersonal skills

Person SpecificationQualificationsEssential

• A Good General Education
• GCSE Maths and English/equivalent Grade C/Functional Skills level 2 or above

ExperienceEssential

• Previous Telephone Experience
• Understanding of IT systems.
• Trust vision, values, strategic objectives and key work programmes

SkillsEssential

• Basic computer and keyboard skills
• Demonstrates good time management skills
• Good interpersonal skills

Expected salary

£23615 per year

Location

Maidstone, Kent

Job date

Sun, 10 Nov 2024 04:08:14 GMT

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