Usher/Admin Assistant – Lancashire Courts (Ref: 89528)

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

This position can be based at Blackburn County, BB1 6DJ, BLACKBURN MAGISTRATES BLACKBURN, BB2 1AF, BURNLEY COMBINED BURNLEY, BB11 1XD, PRESTON COMBINED PRESTON, PR1 2LL

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service

About us 

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. 

Your role

You will balance usher and administrate duties, allowing you to work where needed.

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time. 

Your skills and experience

With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations. 

For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.

Further details: 

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. 

Applications for part-time working would be considered for the full-time positions (37 hours) however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.

The are 4 posts are available:

Blackburn & Reedley Designated Family Court – 1 x 37 hours

Blackburn Magistrates’ Court – 1 x 37 hours

Burnley County Court – 1 x 37 hours

Preston Crown Court – 1 x 30 hours per week, 6 hours per day

The Blackburn Family post will require regular travel to Reedley Family Court (BB10 2LG).

Please note that the correct postcode for Blackburn Magistrates’ Court is BB2 1AA

Person specification

Please refer to Job Description

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £22,096, HM Courts and Tribunals Service contributes £5,877 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0845 241 5359

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/89528-89528-Usher-Admin-Assistant-Lancashire-Courts/en-GB

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