VAC-12706 Intern

Background information – Company specific:

• Assist360 is the medical & travel assistance company that provides peace of mind for those working in fragile & conflict areas.
  Our Global Response Centre, based in Cape Town, South Africa works closely with our local in country teams to respond to medical emergency situations for Committed To Good (CTG) & other clients

Background information – Role specific:

• During the 6 month internship the candidate will work with a variety of departments within the organization such as client services, network management, medical desk & operations.

Operations:

• Assist in emergency operations: Support the coordination of emergency response activities, including monitoring emergency situations, communicating as first responders & updating response plans.

  Liaising via phone & email with clients and providers. Corresponding with medical desk for medical reviews, medical claims & medical guidance on cases.

• Data management: Collect, analyse & maintain emergency response data. Ensure accurate documentation of incidents & activities.

• Administrative support: Perform general administrative tasks such as scheduling meetings, preparing reports & maintaining emergency contact lists. This also includes the processing of claims & raising of PO’s. 

• Additional duties: Perform other duties as assigned by the Operations Manager

This role reports to the Global Operations Manager.

• Must be a recent graduate.

• Must be clear & should have effective verbal & written communication. 

• Ability to adjust to new tasks & environments quickly. 

• Ability to work well within a team & collaborate with others.

• Ability to prioritise tasks & manage time effectively.

• Critical thinking & ability to find solutions to challenges.

• Proactively seeking out tasks & opportunities to contribute. 

• Ensuring accuracy & thoroughness in tasks.

This role has no team management responsibility.

• Location: Cape Town, South Africa (candidates to be based in Cape Town).

• Duration: 6 months.

• Qualification: Recent graduate in a relevant field (e.g., healthcare management, business administration, international relations, emergency management) is preferred. 

• Sector experience: None required. 

• Nationality: South African citizens or in the possession of a valid work visa / permit. 

• Languages: Fluent in English (essential).