Vendor Portfolio Consultant – Business Consultant

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

We are seeking a highly motivated and strategic Vendor Portfolio Consultant to join our team, supporting the Customer Navigation, Service & Financial product portfolio and Health Plan Operations. This role plays a critical part in driving strategic vendor partnerships, ensuring alignment with the product roadmap and maximizing value from our vendor ecosystem, with a focus on operational efficiency, financial impact, and customer experience.

Focus: Health Plan Operations; Customer Navigation, Service & Financial Experience

ESSENTIAL RESPONSIBILITIES

• Develop strong relationship with business partners aligned to Customer, Navigation, Service & Financial portfolio to provide expert insights and recommendations based on historical vendor financial and operational performance as well as customer experience.
• Conduct analyses to support strategic decision-making, considering operational efficiency and cost-effectiveness.
• Actively participate in business strategy setting, contributing to business case creation and funding requests
• Analyze vendor performance against established expectations, providing actionable insights to business partners to inform vendor strategy and ensure corrective actions are taken when necessary.
• Collaborate effectively with cross functional teams such as procurement for contracting, and Financial Operations for vendor budgeting and forecasting.
• Develop a comprehensive understanding of vendor capabilities within the portfolio, including call center operations, claims processing, and customer service technologies.
• Serve as a subject matter expert to Procurement on vendor negotiations, ensuring strong contracts with favorable terms and proactive alignment on vendor strategy to ensure ample time for negotiations.
• Develop and maintain a vendor capabilities catalog to serve as a reference to ensure informed contracting decisions.
• Partner cross-functionally with teams such as Health Plan Operations (e.g. Call center operations, customer service, claims processing) to ensure optimal vendor mix that supports their operational goals.
• Communicate effectively with internal stakeholders, fostering trust and collaboration, with a relentless focus on improvement and a customer-first mindset.
• Evaluate opportunities for vendor consolidations and terminations using performance insights data, financial performance and opportunities, and duplicative solutions.

EDUCATION

Required

• Bachelor’s Degree in Business Administration/Management, Economics or Health Administration

Substitutions

• 6 years of Sales and/or Business Operations

Preferred

• Master’s Degree Business Administration/Management, Economics or Health Administration

EXPERIENCE

Required

• 5 – 7 years in Operational Excellence

Preferred

• 3- 5 years in Vendor Management OR Vendor Operations OR Procurement
• 3 years in Healthcare Industry
• 1 year in Health Plan Operations

LICENSES OR CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Critical thinking, strategic planning, and problem-solving skills
• Flexibility and enthusiasm for learning
• Strong communication and interpersonal skills
• Ability to influence stakeholders and decision makers
• Experience in and ability to thrive in a matrixed organization
• Experience with budget management
• Analytical Skills and a Data-Driven Approach
• Experience with Microsoft Office products

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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