Veterinary Assistant/Surgery Coordinator

Surgical Services Coordinator / Veterinary Assistant

Veterinary Emergency & Specialty Hospital (VESH), a state-of-the-art, 24-hour VECCS Level 2 Certified facility located in vibrant West Springfield, MA, is seeking a dedicated and detail-oriented Surgical Services Coordinator / Veterinary Assistant to join our collaborative Surgery team.

Compensation:

• $22 – $27 based knowledge & experience

Anticipated Schedule:

• Four 10-hour shifts between Monday-Friday
• NO WEEKENDS!

About the Role:

This hybrid position offers a unique opportunity to support our surgical team both administratively and clinically, ensuring our patients and clients receive the highest level of care and service.

Key Responsibilities Include:

Administrative Coordination:

• Schedule surgery consultations and procedures with attention to detail and surgeon availability.
• Serve as a liaison between clients, referring veterinarians (RDVMs), and the VESH Surgery team.
• Manage all surgery-related communications: emails, follow-ups, post-op updates, discharge scheduling, and virtual incision checks.
• Ensure referral documents, medical history, test results, and medications are received and organized before appointments.
• Prepare cost estimates, admission paperwork, and specialty confirmation calls.
• Monitor and maintain accurate surgery schedules and documentation in EzyVet.
• Address prescription refill requests, client callbacks, and send sympathy cards when needed.

Clinical Support:

• Assist with surgical patient exams, history-taking, vitals, diagnostics, and client education.
• Support the surgical team with blood draws, IV catheter placements, patient prep, and instrument sterilization.
• Maintain cleanliness and readiness of the surgery suite and exam rooms.
• Manage surgery inventory and ensure necessary supplies are always stocked.
• Communicate clearly and compassionately with clients during discharges and post-op care instructions.
• Enter accurate records and charges into the hospital’s software system and prepare take-home medications.

What to Expect:

• A Supportive Environment: Join a team that works like a TEAM. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow. From seasoned experts to those just starting out, we believe in mentorship and collaboration.
• Opportunities for Growth: At VESH, learning never stops. Our experienced Doctors and Technicians take pride in mentoring and guiding newer team members. You’ll have the chance to expand your knowledge and refine your skills in a supportive environment.
• Commitment to Excellence: We believe in providing nothing but the best for our patients. Our team utilizes cutting-edge equipment and techniques to deliver top-notch care, ensuring every pet receives the treatment they deserve.

About You:

• You are a veterinary professional dedicated to outstanding client service and excellent patient care.
• You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
• You’re not afraid to jump in and get your feet wet! A diligent worker who takes initiative and contributes to the operation of the entire department, you will help get all the day’s duties done!
• You are eager to continue enhancing your skill set and enjoy learning & collaborating with a team.

About Us:

We are a 24- hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital. Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training along with providing critical & emergency pet care.

We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, and of course Emergency and Critical Care.

Benefits: At VESH, we believe in investing in our team’s growth and development. Here’s what we offer:

• CE Allowance
• Paid Shoe Stipend
• Scrubs provided by VESH at no cost to the employee!
• Paid Time Off
• Sick Time
• Shift Differential
• Employee Pet Discount/Immediate Family Member Discount
• 401k
• Medical/Dental/Vision
• Short/Long Term Disability Insurance
• Life Insurance
• HSA/FSA
• License Application and renewal reimbursement for CVTs.

Why Choose Us?

• Variety and Challenge: Every day brings new challenges and opportunities to learn. You’ll never feel stuck in a routine at VESH, where every case is unique and every patient deserves personalized care.
• Making a Difference: Join a team where your contributions truly matter. Whether it’s saving a life in an emergency situation or providing comfort to a pet in need, your work at VESH has a meaningful impact on the lives of animals and their families.
• Professional Development: We’re committed to helping you reach your full potential. From continuing education opportunities to hands-on training, we invest in your growth and development every step of the way.

For more information about our hospital, please visit https://www.veshdeerfield.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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