Vice President, Hospitality Operations

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

ABOUT BEDROCK

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com, bedrockdetroit.com/careers/, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

POSITION SUMMARY

The Vice President of Hospitality Operations is responsible for driving operational performance for Bedrock’s hospitality portfolio in Detroit and Cleveland, ensuring excellence across all food & beverage and hotel assets. This role drives positive net operating income (NOI), revenue growth, optimizes profitability, and enhances guest satisfaction by ensuring industry-leading practices and fostering a culture of service excellence.

ESSENTIAL FUNTIONS

• Continuously assesses operating businesses to identify strategic opportunities to deliver NOI, control costs while driving consistency and excellence in guest experience, service standards and brand reputation. Implements strategic opportunities into tactical and measurable implementation.
• Creates, assesses, and implements actionable business plans (with capacity to shift changing priorities).
• Creates and then measures appropriate, industry standard KPIs in conjunction with the Asset Management team monthly.
• Reviews and amends capacity and capabilities of people functions to ensure impactful operational decisions and investments are being made.
• Continuously seeks and presents innovative solutions and challenges conventional thinking to enhance operational efficiency, processes, NOI, and guest experience.
• Establishes a regular cadence of business review meetings for each segment with appropriate stakeholders. Works closely and collaboratively to ensure business plans, goals, and KPIs are on track.
• Provides monthly updates on status of the business, including contracts, invoices, metrics, and actions required to meet or exceed business plans.
• Leverages existing industry relationships, cultivates and nurture new strategic partnerships, relationships, and networks that support the Hospitality portfolio to drive business growth, innovation, and operational excellence.
• All other duties as assigned

LEADERSHIP ATTRIBUTES

• Builds Trust: Demonstrate a high degree of integrity by honoring commitments, telling the truth, and respecting confidentiality appropriately
• Thinks Strategically: Clearly understand the business, lead the team through the problem-solving process, and work on the business not just in the business
• Communicates Effectively: Recognize how words, tone, and physiology impact results, then adapt accordingly to gain buy-in and alignment for the team’s and organization’s vision
• Develops People: Set clear expectations, deliver timely and effective feedback, and encourage team members to develop their talents
• Drives the Culture: Communicates the culture’s value to team members and holds them accountable to living it every day

POSITION REQUIREMENTS

• 15+ years of progressive leadership experience in hospitality operations, with a strong background in hotels and/or F&B.
• Proven track record of driving net operating income and operational efficiencies, and exceptional customer service.
• Strong financial acumen and experience managing P&Ls at a multi-property level.
• Exceptional leadership and team-building skills with the ability to inspire and motivate teams.
• Deep understanding of hospitality trends, guest experience optimization, and service excellence.
• Ability to collaborate with diverse stakeholders, from property-level teams to C-suite executives.
• Experience with new property openings, concept development, and brand partnerships is a plus.

POSITION QUALIFICATIONS

• Able to problem-solve at an advanced level
• Able to develop business plans, policies and procedures
• Able to integrate complex activities within their function to achieve the organization’s strategic goals
• Strong knowledge of Finance and Business 
• Ability to detail processes and workflows 
• Ability to lead a team
• Ability to work in a fast-paced environment 
• Strong problem-solving skills 
• Strong troubleshooting skills 
• Strong Written and verbal communication skills 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

Disclaimer

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at [email protected].

Read Full Description