Visitor Experience Lead

Why do we need you ?

Warm, welcoming, and passionate about providing a positive experience for visitors to East Leake, Saint-Gobain Interior Solutions (SGIS) are looking for a Visitor Experience Lead. 

Leading a professional and competent reception/administrative team for East Leake, including (SGIS) Head Office and Saint-Gobain House, you will provide positive and welcoming first point of contact to external and internal visitors. 

You will receive and greet all visitors in a highly professional and warm manner; responding positively to requests for information and assistance; helping to ensure all visitors understand that Health and Safety is our number one priority and to help them adhere to our site safe behaviours. 

You’ll be manning a busy switchboard; dealing with visitors and general enquires; acting as the hub of information for people within head office; organising incoming and outgoing post and parcels; general administration duties for the customer service team and other central function departments as required. 

This role is based in East Leake, full time, 5 days a week. 

What we’re looking for: 

• Well-developed interpersonal skills, confidence, and an ability to engage and communicate with people on all levels
• Excellent time management, administration, and organisational skills; ability to handle multiple activities and priorities, whilst maintaining good attention to detail
• Ability to demonstrate responsiveness and commitment to achieving deadlines
• Proficiency in the use of MS Office packages e.g. Outlook, Teams, Word and Excel
• Polished, professional, and dedicated to providing an excellent visitor experience

What you will be doing: 

• Managing the Visitor Experience Administrators to ensure the day-to-day reception and administrative duties are fulfilled to a high standard across the SGIS Head Office and Saint-Gobain House
• Ensuring all visitors are aware of the Saint-Gobain and Saint-Gobain Interior Solutions Head Office site rules and EHS behaviours
• Providing a professional and welcoming atmosphere to colleagues and visitors, including high profile visitors; ensuring that the reception area is clean, organised, and presents a positive image of the organisation; ensuring visitors can access Saint-Gobain House
• Maintaining and reviewing the Matrix booking system to see which meetings and visitors are expected on a day-to-day basis at Saint-Gobain House and SGIS Head Office; preparing badges and information for visitors; helping contractors
• Raising purchase orders and booking in purchase orders when required
• Responsibility for administrative duties

Is this job for you ?

Are SGIS and Saint-Gobain inclusive employers? 

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. 

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. 

And what about flexibility? 

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen. 

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!

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