Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
Are you a dynamic leader with a passion for business development and relationship building? As VP, Branch Manager – Business Development, you’ll be at the forefront of driving growth, leading your branch team, collaborating with top-tier business partners through joint calling activities, and leading initiatives that make a real impact. This is your opportunity to leverage your expertise, expand our market presence, and shape the future of our branch by building strong client/member relationships and delivering exceptional financial solutions. If you thrive on developing business and leading high-performing teams, we want you on our team!
The Opportunity: We are seeking a VP Branch Manager – Business Development for our Celebration branch in the Grand Rapids, MI area.
What You’ll Do:
Branch Leadership and Management
Oversee day-to-day operations of the branch to ensure efficient and effective service delivery.
Lead, coach, and develop branch staff to achieve performance goals and maintain high standards of member service.
Monitor and manage branch performance metrics, including sales targets, member satisfaction, and operational efficiency.
Ensure compliance with all regulatory requirements, policies, and procedures.
Member Service Excellence
Foster a member-centric culture by ensuring all staff provide exceptional service and personalized financial solutions.
Assist members with their personal and business banking needs.
Resolve complex member issues and complaints promptly and effectively.
Regularly review and enhance service processes to improve member experience and satisfaction.
Sales and Business Development
Drive branch sales initiatives to meet and exceed sales targets for products and services.
Identify opportunities for cross-selling and upselling to enhance member relationships and financial well-being.
Develop and implement strategies to attract new members and deepen relationships with existing members.
Periodically attend joint calls with lines of business partners and prospective members/members.
Community Engagement and Networking
Represent DFCU Financial at community and networking events to build and strengthen community relationships.
Actively participate in local business groups, chambers of commerce, and other relevant organizations.
Promote DFCU Financials brand and services within the community to attract new business and household accounts.
Operational Excellence
Ensure operational processes are followed accurately and efficiently to minimize risk and enhance service quality.
Conduct regular audits and reviews to ensure compliance with internal and external standards.
Implement best practices for cash management, security, and fraud prevention.
What You’ll Need:
Bachelor’s degree in business, Finance, or a related field preferred.
Minimum of 5 years of experience in financial services, with at least 2 years in a management role.
Strong leadership and team-building skills with a track record of driving performance.
Excellent communication, interpersonal, and problem-solving abilities.
Proven ability to develop new business and build and maintain relationships within the community.
Results driven and proactive with the ability to thrive in a fast paced, dynamic environment.
Consistent positive, cooperative, self-motivated, courteous and professional attitude.
Knowledge of credit union products, services, and regulatory requirements.
Proficiency in financial software and Microsoft Office Suite.
What We Offer:
Annual bonus program
Paid lunch time
Employee referral payouts for recruiting your friends and family
Paid time off
Paid holidays (13 per year)
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%