VP, Client Services

Overview

Vice President, Client Services – HCG

The Healthcare Consultancy Group (HCG) is powered by a fusion of science, creativity, and digital—all catalyzed by a culture of curiosity and innovation. We work to accelerate product understanding and acceptance, bringing clients’ medicines closer to the patients who need them. 

With the expertise of our exceptional teams, HCG shapes complex science into compelling scientific stories that change mindsets and behaviors. We use the latest technologies to reach audiences with personalized content that fits their preferences and meets them exactly where they are. We lead in bringing innovative approaches from across industries to engage clients and their customers in cutting-edge ways. 

We are recognized leaders in medical communications. Our awards span creative, digital, HCP engagement, innovation, culture, and purpose. This is all thanks to our brilliant people, who are at the center of everything we do. We are forward-thinking individuals who believe in each other. Diversity is our strength, flexibility our fuel. We grow as individuals. We grow together. At HCG, every voice is valued, and everyone belongs.

The Vice President, Client Services will function as the lead for a group of accounts. Your team will include cross-functional colleagues and direct reports, with clear alignment and partnership between Client Services, Scientific Services, Editorial, Finance, Creative, and Digital groups.

The role will include active participation in weekly client calls, strategic and tactical planning sessions with client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management. You will function as a dynamic leader for the company, serving as the primary client lead and managing a cross-functional internal staff for the execution of multiple initiatives.

You will represent for the client the strategic vision and cohesion needed to help them achieve their business imperatives. Additionally, your ideas and contributions will play a meaningful role in defining the identity of the Company to the client and will drive organic growth of our business.

You will also play an active role in our company’s strategic growth plan, including new business identification and pitch efforts, as well as resource allocations that enhance the Company’s success. You will participate in strategic partnerships across our Holding Company network, and you will play an active role as a coach and mentor to junior colleagues to secure their professional growth and enable the Company to continue to promote from within and retain key talent. 

What You Will Do:

• Lead the development, communication, and implementation of effective growth strategies and processes across agencies to align and advance strategic interests
• Be an ambassador for the Healthcare Consultancy group, engaging in broader thinking, recommending and leading internal meetings/training/task forces to better the entire company, and driving client business
• Own business component, strategic, and financial relationships across clients and hold responsibility for external/internal relationships and resolutions
• Proactively and continuously propose new business and new ideas to clients to expand business offerings
• Perform overall account analysis and act to enhance profitability through operational changes, staffing changes, client renegotiations
• Proactively and independently own financial forecasts, revenues, profitability, and growth of accounts
• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion
• In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development and talent mapping

Requirements:

• Degree in life science or degree in liberal arts, marketing or communications, with a strong appreciation for medical communications and scientific storytelling, and an interest in pharmaceutical marketing
• 8+ years of medical communication or clinician-focused healthcare marketing agency-side experience
• Understanding of market dynamics in therapeutic areas is preferred
• Understanding of scientific messaging, KOL/DOL engagement strategies, and meetings management for advisory boards, symposia and promotional speaker training
• Comprehension of medical terminology
• Availability and willingness to travel
• Strategic acumen and consultative client management experience
• Previous success leading client business coupled with prior supervisory experience and the ability to motivate others to attain goals

BENEFITS WE OFFER:

• A competitive compensation package
• Paid annual vacation, holiday and sick time off
• Training and mentoring opportunities through programs such as Omnicom University
• Dedicated career development and mobility/growth opportunities
• Comprehensive health plans, including medical, dental and vision
• Competitive 401(k) investment options
• Employee stock purchase plan
• Life insurance
• Commuter benefits
• Employee referral awards
• Employee Assistance Program
• Tuition reimbursement
• Retail and entertainment discounts and benefits available
• A rewarding workplace and a fun team environment

This position will be hybrid or office-based from a US office (NYC, Stamford CT, and Philadelphia)

If there is anything in this ad that appeals to you, but your experience doesn’t match the criteria, please get in touch with us anyway as we’d love to hear from you.

The salary range for this position is $125,000 – $180,000. This range represents the low and high end of the salary someone in this role may earn as an employee of the Healthcare Consultancy Group in the United States. Salaries will vary based on various factors, including, but not limited to, professional and academic experience, training, responsibilities of the position, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. HCG reserves the right to modify this pay range at any time. If your requirements fall outside of this range, you are still welcome to apply.

The Healthcare Consultancy Group is an Equal Opportunity Employer. We welcome all applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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