Wealth Planning Client Support Executive

About Cazenove Capital 

At Cazenove Capital we look after private individuals, families and charities. We are the wealth management business of the FTSE-listed global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

About Schroders, our parent company

Schroders has around 6,000 people on six continents. We’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper

The Team

We are one of the largest UK-based wealth management firm, headquartered in London but with offices around the country. We help private clients, families, charities and some institutions meet their long term goals by offering our expertise in investment, wealth planning, lending and family office services. We draw on the resources of the Schroders group, as well as having our own in house investment team.

We’re open to flexible working, so we can all balance our personal and professional commitments.

Who we are looking for

An experienced Wealth Planning Client Support Executive to provide initiative-taking and efficient administration support to our Wealth Planners and Paraplanners. The Wealth Planning Client Support role is key in providing full administrative support directly to new and existing clients, aligned to Wealth Planners and Para-Planners, ensuring that all new business documentation is accurate and processed in line with agreed service standards, as well as customer service excellence for new and existing clients. 

• You have worked within a Wealth Planning organisation and have at least 2 years’ experience with a good understating of Pensions, Investment Bonds (Onshore & Offshore), VCT’s & EIS Tax Efficient Products as well as Protection Plans for life cover;
• Deal with all client enquiries in a professional, friendly, and timely manner, always delivering first class customer service and
• Good diligence in case management adding notes that provide an update and timeline and a good audit trail through to case completion.

What you will need to do:

• Pre-populate and prepare forms for Client Recommendation Letters and Reports;
• Obtain Quotes & illustrations for research and review;
• Process New Business applications with providers via their portals, post, or emails from submission to completion in adherence to the service standards and operational Wealth Planning procedures and workflow management;
• Process and understand all the key servicing elements in support of our client’s needs and objectives. Surrenders, Withdrawals & Income payments as an example.
• Submit letters of authority to product providers, following up in a timely manner and ensuring information requested has been received;
• Consult frequently with product providers for case management updates (AJ Bell, James Hay, Curtis Banks, Clerical Medical International, Utmost Wealth, Aviva, Royal London, Scottish Widows and Standard Life (Onshore and Offshore);
• Support Team Projects and Data Management Reporting where required;
• Appropriately checking and chasing outstanding fees and commissions;
• Providing any other administrative support as required. Completing all administration duties including but not limited to; opening post, scanning/uploading documentation, capturing/updating client information, regularly updating the back-office system and following in-house processes;
• To fully understand the role and the expectations of the role from both a Schroders and a regulatory perspective;
• Conduct all client administration in line with the compliance guidance as well as central policies and updates and department standard operating procedures;
• Keep Wealth Planners up to date with relevant information relating to client issues;
• Attend regular team meetings and
• Effectively communicates with Team Heads making them aware of any problems or concerns in relation to performing own duties.

The knowledge, skills, and qualifications we are looking for

• A-C grade GCSE, or equivalent, in Mathematics and English;
• Higher Education qualification preferred;
• Be considering or already studying towards industry qualifications as you grow and develop in your role in support of your training and development in becoming a fully competent member of the Wealth Planning Support Team and
• Good IT skills, especially with the Microsoft Office suite.

What you will be like:

• Maintains high professional standards of conduct and practice;
• Good administration skills, with elevated level of accuracy and attention to detail;
• Ability and willingness to learn processes and procedures and to then train other team members;
• Good written and oral communication skills at all levels, both internally and externally;
• Excellent telephone skills and experience in client liaison;
• Able to work under pressure, prioritise workload and work to deadlines;
• Able to work autonomously/pro-actively;
• Initiative-taking and enthusiastic;
• Good at working in a team, and with other teams in the business;
• Someone with a real diligence who can take ownership of their tasks and workload and
• Flexible, curious, and willing to learn.

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.

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