Windows Desktop Engineer Specialist

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Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Windows Desktop Engineer Specialist ensures the integrity and efficiency of all Windows systems that support our organizational functions. This role will focus on the design, deployment, optimization, and support of Windows desktop environments across the enterprise and serve as a senior technology support resource on the IT Service Desk team. The successful candidate will ensure a secure, reliable, and high-performance end-user computing experience, supporting the demanding needs of frontline and back-office support at Truliant.

Essential Functions and Responsibilities

• Designs, builds, and optimizes standardized Windows desktop images using automation and enterprise deployment tools (e.g., SCCM, Intune, Autopilot), ensuring performance, compatibility, and compliance across the organization.
• Packages, deploys, and updates applications; monitors desktop performance, availability, and security compliance;
• Collaborates with infrastructure and information security teams to enforce endpoint protection, patching, and data loss prevention policies.
• Implements and supports desktop virtualization solutions (e.g., Citrix, VDI, AVD, WIN365); evaluates and introduces emerging desktop and collaboration technologies to enhance productivity and compliance.
• Provides Level 3 support for complex desktop, endpoint, and Application issues escalated from service desk and field tech teams.
• Assists with troubleshooting and maintenance of AV equipment in training rooms, conference rooms, and enclaves.
• Supports mobile device management (MDM) solutions and resolves mobile device-related issues.
• Automates repetitive engineering and administrative tasks using PowerShell and modern management solutions.
• Supports equipment procurement processes, including asset tracking and inventory control.
• Works closely with business units to ensure desktop platforms meet regulatory and operational requirements.
• Participates in disaster recovery planning and execution for end-user computing systems.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.
• Prioritize and schedule tasks accordingly. Escalate problems (when required) to the appropriately experienced technician.

Knowledge, Skills, and Abilities

• Must have expert knowledge of Windows 10/11, Active Directory, Group Policy, and enterprise endpoint management platforms.
• Must be proficient in application packaging (MSI/App-V), software distribution, and patch management.
• Familiarity with financial services applications is a strong plus.
• Must have strong PowerShell scripting and automation skills.
• Must have an understanding of security hardening, compliance frameworks (e.g., NCUA, PCI-DSS), and data protection in financial environments.
• Must have excellent troubleshooting and problem-solving skills in time-sensitive, high-pressure environments.
• Must have strong written and verbal communication skills for interaction with technical and non-technical stakeholders.
• Must have the ability to work in a fast-paced, regulated environment.

Physical Requirements

• Occasional travel within NC, VA, and SC may be required for on-site support
• Occasional standing, walking, bending, and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to moderately lift or move up to 10 pounds and occasionally lift or move up to 40 pounds

education and Background

• Bachelor’s degree in Computer Science, Information Technology, or related field required.
• 5 years of professional experience in an IT Service Desk, IT Field Technician, or Windows Engineering role is required.
• Microsoft certifications (MCSA/MCSE/MD-100/MD-101, or Microsoft 365 certifications) preferred.
• Experience with desktop virtualization (Citrix, VDI, AVD, WIN365) and collaboration platforms (M365, Teams, SharePoint) required.
• Strong experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and Autopilot required.

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account

 

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