POSITION SUMMARY

The Officer is an operations and client services role within ACR, contributing to all aspects of registry services management, including but not limited to supporting partners and colleagues in operationalizing the California and Washington programs, ICAO CORSIA requirements, and ACR Standard and policies to ensure that GHG projects move through the registry process efficiently, while ensuring regulatory compliance and technical rigor and quality.

The position will engage daily with ACR’s critical registry platform infrastructure, as well as its corresponding processes and policies across the unit. The successful candidate may also support registry platform infrastructure related to ART and other ERT programs as needed. They will contribute to the maintenance and development of operational processes ensuring the integrity of the carbon credits issued and transacted. The position will advise ACR technical staff as needed during the review and approval of GHG project listing applications, data reporting, and verification documents across markets (California, Washington, ICAO, voluntary), will instruct the team on infrastructure functionality developments, and will support ACR users on use of the registry as needed. This position will also enhance ACR’s growth by supporting strategic collaborations in target markets.

KEY RESPONSIBILITIES

• Support ACR and ART staff and stakeholders use of the registries during GHG project listing, validation/verification, and credit issuance and transaction processes.
• Review project data and documents submitted to the ACR registry for accuracy and completeness prior to credit issuance.
• Support the review process for new registry participants, including know your customer (KYC) and providing onboarding assistance.
• Help maintain and update ACR policy and template documents for use by ACR users and staff.
• Support ACR and ART’s engagement with its registry service providers. Participate in regularly scheduled meetings to track development needs and outcomes. Communicate as needed with the registry service providers to address any issues or questions that arise.
• Learn, test, troubleshoot and be able to teach the functionality of the registry systems.
• Track relevant program developments, including publication of new methodologies and approval of new Validation/Verification Bodies to ensure the registries’ functionality is in alignment.
• Think creatively and practically about opportunities to improve registry service.
• Answer registry participant questions regarding invoicing.
• Answer stakeholder questions regarding publicly available information.
• Assist and provide background information in response to general new business inquiries via email and phone.
• Assist with ongoing management of registry datasets.
• Contribute to the development of analyses, presentations, and outreach materials to support program operations and strategic business development opportunities for the registries to connect to emerging carbon markets and platforms.

POSITION QUALIFICATIONS

Education:        Bachelor’s degree required. Advanced degree in Environmental Sciences / Policy, GHG Accounting, Systems Engineering, Operations, Computer Science, or related field a plus.

Experience:    Minimum of 3 years of relevant work experience in customer support, database management, or systems organization is required, additional years of experience preferred. Experience in environmental markets preferred.

Skills:                  

• Strong organizational, analytical and systems thinking skills and a willingness to learn on the job.
• Detail oriented.
• Demonstrated project management ability, including tracking and meeting deadlines, and reporting for multiple activities and partners.
• Ability to work well in teams and independently and manage workflow effectively for multiple tasks.
• Ability to consistently interact with others in a professional, courteous, and tactful manner, maintain a positive attitude, and work effectively in a team setting.
• Demonstration of high level of client service, including thorough and timely responses to partner inquiries.
• Excellent interpersonal skills, impeccable integrity and trustworthiness, and a diplomatic approach to problem solving.
• Expertise with Microsoft Office suite. Experience with data analytics platforms such as Tableau or Power BI a plus.
• Willingness to write, edit, and format documents and email correspondence.
• Ability to meticulously review and provide substantive feedback on datasets and documents.
• Strong speaking, presentation, and written communication skills.
• Experience with data migration a plus.
• Fluency in spoken and written English is required. Fluency in one or more additional languages is an asset.

Other:                

Must be available to travel domestically 1-3 times per year for short-term assignments. Commitment to mission and interest in market-based approaches to reducing greenhouse gas emissions required. Candidate must be comfortable working in a flexible, high-paced environment.

The pay range for this role is $60,000 – $85,000 per year depending on the candidate’s level of experience, specialized knowledge and skills, and current market conditions. Winrock offers an excellent benefits package.

Must have work authorization in the United States. Sponsorship for this role is not available. 

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements