Work Force Management Lead Scheduler

Work Force Management (WFM) Lead/Scheduler

Portsmouth, PO1 3LT

12 month Fixed Term Contract, 37 hours per week

Competitive salary plus benefits 

Serco have a new and exciting opportunity for a Work Force Management (WFM) Lead/Scheduler to join our Maritime contract in Portsmouth. 

As the WFM Lead/Scheduler your role will be to provide administrative support, to the Operations Coordinator / Workforce Management (WFM) Champion, specifically in support of Workforce Management and Administration within the Operations departments within the Maritime Services Contract. It is also envisaged that this role will evolve to provide support to the implementation and steady state maintenance of Serco’s Engineering Asset Management (SEAMs) and Learning Management System (LMS). 

Main Accountabilities:

• Implementation support
• WFM Lead – key lead within site as part of the implementation of WFM technology Time2Work and Maximo SEAMS
• Operations Administration & Support relating to staff scheduling.
• Updating and maintaining key master data which supports the key systems for scheduling staff.
• Attend application training and champion use of tool – Key Point of Contact (POC)
• Support and champion set up of tools such as mobiles as required (Corporate Accounts & UAM)
• advise and assist workforce on IT setup and application use.
• Clock enrolment and consent forms management (if biometrics used)
• Support in BAU
• Management of Staff Rosters and Work Patterns, scheduling and workforce planning using the system ensuring new processes are followed by staff for recording leave, training days and absences.
• Utilise the system to update staff rosters (short term planning)
• Work with OSC for longer term changes or configuration updates to the system
• Approve annual leave requests within the system
• Work with task management to ensure rostered staffing meets requirements
• In conjunction with WFM line managers to manage daily timesheets and application exceptions
• Attend briefings and provide reports as required.
• Have potential to expand knowledge and skills as required.
• Develop to encompass digitised asset management systems for which this role will be directly contributed to
• Provides general administration support including production of MS Office documents.
• Use Serco’s digitised asset management systems (SEAMs)
• Provide general administration support including production of MS Office documents.

What you’ll need to do the role:

• Excellent administration and communication skills
• Ability to adapt to a changing working environment and role.
• Administrative experience working in an office environment.
• Proficient in all aspects MS Office
• Currently hold or able to obtain SC Clearance
• Demonstrable strong time management and organisational skills with the ability to meet deadlines.
• Demonstrable experience of working effectively both independently and in a team
• Ability to communicate with teams confidently

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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