Workforce Analyst

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<div class="isg-job-description“>Overview

Become an integral part of a dynamic team at a leading financial services firm, revolutionizing how they connect with their customers. As a Workforce Analyst, you will play a crucial role in optimizing scheduling strategies, ensuring seamless service delivery, and driving operational efficiency. Partnering with Aquent, a global leader in connecting marketing, creative, and design talent with the world’s top brands, this is an exceptional opportunity to showcase your analytical skills and make a tangible impact on a large-scale organization.

This role empowers you to shape the future of customer interaction. You will leverage your expertise to analyze data, identify trends, and develop innovative scheduling solutions that enhance both customer satisfaction and operational performance. Collaborate with key stakeholders, influence decision-making, and contribute directly to the company’s success.

Responsibilities:

• Utilize specialized knowledge and experience to resolve complex scheduling challenges and implement effective solutions.
• Exercise independent judgment and technical expertise to complete assignments creatively and influence team actions.
• Collaborate with senior personnel across different teams to address issues, gather information, and achieve desired outcomes.
• Execute customer requests and ensure alignment with strategic objectives.
• Apply knowledge of departmental operations to implement plans and guide team members.

Must-Have Qualifications:

• Proficiency with Workforce Management software (NICE).
• Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
• Proven ability to identify and implement innovative solutions.
• Strong influencing, consensus-building, and collaboration skills.
• Results-oriented approach with a focus on quality and effective data analysis.
• Demonstrated self-motivation, ability to manage multiple priorities, and adaptability to diverse personality styles.
• Excellent interpersonal, presentation, and communication skills (written and oral).
• Strong process management, analytical, and problem-solving skills.
• Meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

The target hiring compensation range for this role is $27 to $30 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

 

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