JOB DESCRIPTION

Note: Only applicants who are nationals of the duty station or legal residents authorized to work in the duty station will be considered.

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org.

Global Corporate Solutions Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services. About the Unit The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices. To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA) and (iii) Innovation and Client Solutions (GCSIS). GCSIS includes the Integrated Business Solutions team, an end-to-end Project Management Unit within Corporate Services that serves as a one-stop shop for Business Services (e.g. Translation and Interpretation services, design services, print, etc.). This position will be based in Yaounde, Cameroon, and will report to the Team Lead based in HQ (GCSIB). DUTIES AND ACCOUNTABILITIES • Coordinates moderately complex translation, interpretation, typesetting, editing and other language-related projects, using the Translation Management System (TMS) and the Case Management System (CMS) to enter, track, update and close records. • Manages all stages of a project from receipt of a job request to delivery of the completed job, including matching the job to the appropriate staff or vendor, consulting with translators and interpreters as necessary, preparing files, resolving complex formatting issues, and providing quality assurance. • Utilizes CAT tools and referencing tools such as SDL Trados, Groupshare, and Indexing tools to perform proper analysis and referencing for each document. • Contributes to development of internal resources by developing Translation Memories (TMs), glossaries, and training Machine Translation engines. • Receives and reviews client requests for quality and completeness of submissions, clarifies client expectations and identifies and resolves issues. • Advises clients on full range of services, production techniques and technology options and responds orally or in writing to routine and moderately complex inquiries. • Tracks and monitors requests against service standard turnaround times, handles client requests for changes and communicates impact on budget and timeline. • Provides detailed time and cost estimates to clients and negotiates mutually beneficial cost and delivery details. • Performs administrative functions in support of the translation and interpretation process • Guides and mentors less experienced staff in the handling and coordination of day-to-day projects. • In close collaboration with the Language Team Leader, reaches out to current and prospective clients in Cameroon Country Office and other countries of the region to promote the use of the Bank”s language and creative services.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders. 2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact. 3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements

Organization: World Bank Group