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Zelle Operations Specialist
#25-1240
<sdf-icon-button _ngcontent-ng-c4503598632858140=”” slot=”after” shape=”circle” class=”hydrated”><sdf-icon _ngcontent-ng-c4503598632858140=”” icon=”location” class=”text-action-primary hydrated” aria-hidden=”true” role=”presentation”></sdf-icon></sdf-icon-button> Multiple Locations
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Job Description
Responsibilities include, but are not limited to:
- Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
- Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
- Utilize the Fiserv – Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
- Conduct complex research and resolve all requests timely.
- Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.
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Requirements
Required Skills:
- Must have excellent Customer Service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Self-starter.
- Strong time management skills and ability to prioritize tasks.
- Ability to learn and comprehend new system processes.
- Reliability, flexibility, professional etiquette and sound judgement are important.
- Must be computer proficient.
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Proven ability to work cooperatively but also assume administrative responsibilities.
- Ability to learn and comprehend new system processes.
- High school diploma or GED with a minimum of 3 years’ experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
- Experience in banking, particularly in EFT or operations areas.
- Strong Accounting/Reconciliation background and/or experience with dispute – resolution is preferred.
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Location(s).
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580 E Jericho Turnpike, Huntington Station, New York 11746, United States
925 Allwood Rd, Clifton, New Jersey 07012, United States
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Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.
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Job Details
Pay Range <sdf-tooltip _ngcontent-ng-c4503598632858140=”” attachmentpoint=”right” class=”hydrated”><sdf-icon _ngcontent-ng-c4503598632858140=”” slot=”tooltip-target” icon=”action-help” class=”left-sm-spacer hydrated” aria-hidden=”true” role=”presentation” aria-describedby=”tooltip-6642040220749887″></sdf-icon>Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person’s qualifications and experience.
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$20.10 – $33.37 / hour </cx-job-details-section>
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Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to “Pay Transparency Law”; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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Valley National Bank is an Equal Opportunity / Affirmative Action Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.