Zero Defects Manager

Job title:

Zero Defects Manager

Company

DHL

Job description

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.Start YOUR career with DHL today…Hours: Monday-Friday 20.00 – 04.30 – 40 hours per weekLocation: DHL Aviation at East Midlands AirportGrade: JDepartment: OperationsDHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance
• Annual bonus up to 5% (depending on company performance)
• Free onsite parking
• My DHL Rewards (discount, saving, cash back at over 3000 retailers)
• Pension Scheme with up to 6% company contribution
• DHL Share Purchase Plan (after 3 months)
• Private Medical Scheme (after 12 months)
• Access to Occupational Health
• Enhanced Maternity pay (after 12 months)
• Cycle to Work scheme
• CIS Induction – a week’s all expenses paid induction to our Company Values!
• HealthyMinds – Employee Assistance Programme

In the role of Zero Defects Manager you will be responsible for managing support functions within the Operations Department, which includes:

• The Stores Team which provide equipment, PPE and uniform to the Operations team
• The Ops Support team which handle day to day queries around real time shipment tracking, STTT compliance, GFPS bank shipments and other ad hoc request.
• Zero Defects team, which works closely with Service Quality in reviewing the Operations progress on HUB KPIs, deployement and management of process improvement projects within the operation.

You will also engage and liaise with Operational teams to ensure compliance with Global SOP and SSOWs.Key responsibilities:

• Maintenance and development of EMA Hub Zero Defects Team
• Management of Operations support team including budget management and costing review
• Serve as escalation/management point for Ops Support customer queries
• Strong alignment with EMA Operations team to ensure current processes are followed and provided root cause analysis and next steps in the event of a process failure
• Develop, implement and review systems and reports to ensure and improve operational efficiency.
• Supporting continuous improvement through First Choice tools, operate using First Choice methodology (e.g. – GEMBA, 5S, Performance Dialogues)
• Stakeholder engagement:

• Work closely with the H&G Comms, L&D, HR, Health and Safety as well as many other teams to ensure accurate information is cascaded to staff.
• Working closely with various departments to address all operational requirements.
• Attend Operational meetings
• Main Stakeholders will be internal Operations departments but there will be consistent liasion with Service Quality.
• Other key stakeholders may include Projects and Programmes team, QCC, GFPS
• Support fucntions i.e HR, Learning & Development, Health and Safety.
• Stakeholders group is not limited and may change to cater for business needs or requirements.
• Leadership:

• Hold regular PD’s / team meetings with direct reports.
• Complete 121s and appraisals in line with annual cycle to ensure employee engagement and motivation.
• Address and monitor performance of team and individuals regularly, managing sickness absence
• Provide leadership and support to teams being visible within the operational environment.
• Coach and support Supervisors with development journeys (CIM).
• Set the team clear performance standards and review performance of team/individuals against the standards.
• Manage any ER related issues with support from HR including but not limited to, Sickness Case Management, misconduct, flexible working requests, maternity etc.
• CIS Facilitation and CIM Manager Journey
• Safety

• All employees are responsible for their own health, safety, and wellbeing, and for the health & safety of their colleagues who may be affected by their actions or failure to take action.
• You are expected to report all accidents, near misses and hazards in the workplace.
• You must follow the relevant safe systems of work and ensure that the correct PPE is always worn.
• For a full list of your Health and Safety responsibilities, including any specific to your job role, please refer to the Health and Safety department.

You’ll bring to this role:

• Minimum 2 Years in DHL environment (Preferred)
• Strong knowledge and usage capability of internal systems (AQCC, VISTA, Sherloc)
• Experience within a transport and distribution environment
• Experience within an operations management / supervisory capacity, or academic equivalent.
• Confidence working with both customers and suppliers
• Customer Service Experience preferred
• Relationship & people management ability, networking & creative problem solving
• Strong proficiency Microsoft Office knowledge especially Word, Excel, Powerpoint and Microsoft Team
• Experience with data management, data tracking and detailed data analysis/reporting
• Excellent communication skills
• Professionalism, integrity and confidentiality are essential
• A safety first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.

Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.Closing date: Friday 6th SeptemberOur recruitment process at DHL AviationFrom a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we’d ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us viaPlease note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.

Expected salary

Location

Derby

Job date

Sun, 25 Aug 2024 04:33:34 GMT

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