Agent Services Representative

Job Details

Description

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Create brochures, flyers/postcards, marketing materials, and other promotional pieces. May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
2. Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. Will be inputting data for processing including new listings on the MLS; proofing/checking for compliance on multiple forms.
3. Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
4. May assist agents with setting marketing plans and organizing and facilitating agent training activities.
5. Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
6. May serve as back-up to other office staff.
7. Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

education:

• Minimum of high school diploma or the equivalent.

experience:

• One to three years clerical or administrative experience.
• Marketing and graphic design background helpful.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office products.
• Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
• Demonstrated verbal and written communication skills including presentation ability.

This position will work at two different office locations throughout the week. M-W-F at the Beaverdale office and T-Th at the Waukee office.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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