Associate Insurance Service Representative

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement–available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union’s family of employees.

Associate Insurance Service Representative

ACCOUNTABILITY STATEMENT

This Associate position presents a valuable opportunity to obtain licensure, gain knowledge in property and casualty insurance, enhance your skills, and further your career within the insurance industry. As an Associate, you will engage in study and preparation for the state insurance licensing examination. Upon obtaining your license, you will collaborate with Sales Agents to support insurance policy transactions, while gaining hands-on experience in delivering exemplary service. Additionally, you will provide technical, organizational, and administrative support to the VyStar Insurance Agency, VyStar branches, and members. This role is structured to facilitate the development of essential skills needed to achieve collective objectives within the agency.

ESSENTIAL RESPONSIBILITIES

First in Class Service

• Learn to promptly respond to insurance inquiries and assist in resolving member and non-member concerns efficiently via telephone, text, and email communications.
• Gain knowledge to educate and guide members and non-members by supporting branch partners with inquiries regarding policy features and benefits.
• Assist in processing policy changes, renewals, and cancellations in a timely and accurate manner.

Sales Support

• Aid in administering and facilitating front-end and back-end transactions to support the sale and successful issuance of insurance policies.
• Shadow experienced team members managing both incoming and outgoing sales calls to members and non-members.
• Help prepare quotes and enter information into agency rating systems accurately.

Retention Management

• Learn to identify and assist in resolving cancellation issues, including underwriting and non-payment concerns.
• Support in providing guidance to members and non-members on retention strategies when considering alternative providers.
• Help facilitate the reinstatement or rewrite of policies by collaborating with team members on retention initiatives.

Organizational Support

• Assist in ensuring the timely and accurate completion of required insurance forms and documents while maintaining records and data.
• Verify information and applications against carrier guidelines as you learn to organize supporting evidence for policy transactions.
• Participate in coordination of special projects as directed.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus – Focus your full attention by carefully listening to and observing client or member.
• Connect – Consistently be friendly and approachable. Demonstrate your care.
• Understand – Listen empathetically and ask questions (70%/30% rule).
• Counsel – Recommend solutions based on your member’s needs and objectives.
• Advance – Ensure that member’s expectations were exceeded.
• Verify necessary follow-up actions.

JOB QUALIFICATIONS

EDUCATION

High school diploma or equivalent is required; pursuing a college degree is preferred.

EXPERIENCE

• 0–1 year experience with multi-carrier home and auto insurance is a plus; commercial experience is desirable.
• Basic understanding of insurance operations, terminology, and objectives.
• Commitment to continuous education to maintain any designations/certifications and insurance-related licenses.

KNOWLEDGE, SKILLS & ABILITIES

• Communication Skills: Develop excellent written and verbal communication skills, including active listening and the ability to convey information clearly and concisely.
• First in Class Service: Cultivate the ability to provide exceptional service to all business partners, members, and non-members.
• Proactive and Resourceful: Learn to approach problem-solving with resourcefulness and sound judgment, fostering a solution-oriented mindset.
• Flexibility and Adaptability: Build the ability to adapt and be flexible in a dynamic insurance industry environment.
• Organizational and Time Management Skills: Strengthen your organizational skills, effective workload and time management, and capacity to multitask.
• Professionalism and Team Collaboration: Exhibit high professional standards and attention to detail while contributing to team efforts.
• Feedback: Embrace a culture of continuous improvement by actively seeking and utilizing feedback.

Preferred Knowledge

Insurance Knowledge: Begin developing knowledge of insurance processing, carrier guidelines, and new business requirements.

Technical Proficiency: Familiarity with Microsoft Outlook, Word, and Excel, with a willingness to learn and utilize technology effectively.

Agency Management: Gain introductory knowledge about using Agency Management Systems.

CERTIFICATIONS

Currently pursuing or holding an active State Property & Casualty license (440 Customer Representative License or 2044 Personal Lines License preferred).

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources

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