Billing and Scheduling Coordinator/Customer Care Representative – CSI

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<div class="isg-job-description“>position Summary 
The Billing and Scheduling Coordinator/Customer Representative reports directly to the Director of Customer Service. 

• Answer inquires about company and customer service calls
• Perform basic bookkeeping, filing, and clerical duties
• Work as a receptionist backup when needed
• Respond to customer requests regarding scheduling and shipments
• Process orders – performs order entry, reviews orders for correct handling, pricing, quantities, and shipping data
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer
• Scheduling orders in customer portals and arranging product pick-up [
• Partner with the Shipping department to ensure on-time delivery
• Issue customer invoices through EDI portal for MWC customers
• Create customer labels
• Email and mail out custom invoices for MWC
• Assist with MWC customer service calls and replacement part inquiries

education and Work experience Requirements 

• High school graduate or General Education Degree
• 5-7 years prior billing, scheduling and customer service is required
• Ability to coordinate multiple tasks in a fast-paced environment
• Excellent communication skills
• Ability to convey product information and availability to customer
• Must possess the ability to deal tactfully with customers
• Self-starter and self-motivaed
• Ability to work as team player
• Must demonstrate autonomy-ability to work independently and complete assigned tasks with minimal supervision
• Excellent problem-solving skills
• Excellent organizational skills
• Maintain punctual and regular attendanc
• Experience using MS Office Suite
• EDI experience preferred but not required

Physical Requirements

• Office enforcement
• This position may require occasional work in the evenings or weekends
• Some occasional lifting (up to 25 pounds)
• Ability to sit, stand, or walk distance for up to 10 hours per day
• 20/40visionin each eye, with or without correction, is required
• Must be able to comply with all safety standards and procedures
• May stoop, kneel, or bend, on all occasional basis
• Ability to wear personal protective equipment is required (hair net and closed toe shoes)

 

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