Business Support Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

London – Canary Wharf

About the job

Job summary

We have an exciting opportunity for a fixed term Business Support Officer to join the London Health Protection Team, part of the Health Protection in Regions Directorate of UK Health Security Agency which leads the organisation’s response to all health-related incidents.

The London Health Protection Team provides specialist support to prevent and reduce the impact of infectious disease, chemical and radiation hazards, and major emergencies working closely with the NHS, local authorities and other agencies.

We are seeking a highly organised, self-motivated person with excellent written and verbal interpersonal skills, who thrives on responding to rapidly changing demands in a fast-paced environment. Working as part of a friendly and experienced team, you will require a high standard of administrative skills to ensure that we can deliver effective health protection services.

You will be confident to handle a high volume of telephone calls and emails in a polite and professional manner, ensuring that the information provided and obtained is accurately recorded and compliant with patient confidentiality and data protection policies.

You will be able to engage with people at all levels across a variety of disciplines and build relationships with internal and external stakeholders. You will also have previous experience of working in a similar role and have a good understanding and working knowledge of Microsoft Office packages. 

Job description

Administrative Support

• Provide comprehensive administrative support to team.
• Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain corporate function processes.
• Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate.
• Accurately process data using internal case and incident management systems.
• Responsible for the organisation of meetings and events and production of reports, papers, minutes and updating action logs as required. This will include providing secretariat support to teams and other internal meetings and networks as required.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
• Participate in relevant internal working groups/projects, services and initiatives across the organisation representing the Team or Directorate

Financial and Resource Management

• Purchasing of goods and services using the Money and People Service (MAPS) system in line with UKHSA and government rules and regulations.

The main responsibilities of the post holder will be to provide day-to-day administrative support for the London Health Protection Team. They will maintain effective working relationships with a variety of stakeholders both internal and external to the organisation. The post holder will work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific administrative duties. The post holder may work with colleagues who are based across the country at different sites and/or who work remotely.

For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. 

Person specification

Essential criteria – You will be assessed on the below (nine) essential criteria, which have been selected from the Job Description Document. 

• Significant administrative/ secretarial experience including developing, implementing, and maintaining office systems and handling sensitive information.
• Experience of organising meetings and producing supporting paperwork, including agendas, and taking minutes/action notes.
• Experienced at working under pressure handling multiple tasks and prioritising own workload.
• Ability to work without supervision working to tight and often changing timescales.
• Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
• Understand that bullying, harassment, and discrimination are unacceptable.
• Ability to use finance systems and support financial analysis for reports.
• Follow relevant policies, procedures and legislation to complete your work.
• A degree in a relevant subject/NVQ 6 or equivalent qualification and/or equivalent experience.

Careers website: 

Please visit our careers site for more information https://gov.uk/ukhsa/careers 

Benefits

Alongside your salary of £31,224, UK Health Security Agency contributes £9,045 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chris Williams
• Email : recruitment@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/

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