Carecall Officer

Job title:

Carecall Officer

Company

Stockport Homes Group

Job description

Join Our Dynamic Team as a Carecall Officer!Are you a professional with a pleasant demeanor, strong work ethic, and the confidence to handle phone calls? Do you thrive as a go-getter who doesn’t wait to be told what to do?If you’re a genuine team player and a quick learner, we want to hear from you!It’s an exciting time to join our team as we are launching new equipment and expanding our services. We’re looking for hardworking individuals who are dedicated to enhancing the wellbeing of our customers.What You’ll DoAs a Carecall Officer (CCO), you’ll manage a patch of 200 customers. This includes keeping all customer records accurate and up-to-date by regularly contacting them and building relationships with your customers and their families.Your daily responsibilities will include but are not limited to:

• Answering calls and handling call-center type queries related to customer well-being
• Visiting customers in their homes and installing simple equipment (full training provided).
• Providing compassionate and empathetic care for our customers’ overall well-being.

A full UK Driving License is essential for the role. Whilst you will have use of a company vehicle, you may need to use your own vehicle in emergencies.We are looking for someone who is:

• Professional and pleasant: Has confidence on the phone and a positive demeanor.
• Hardworking and proactive: Has a strong work ethic and a self-starter attitude.
• A team player: Genuine team players who are quick learners.

What’s in it for You?

• Work/Life Balance: We value your well-being.
• Comprehensive Training: Full training provided, including on new equipment and services.
• Career Development: Opportunities for growth within a supportive environment. Company Benefits: Enjoy the perks of being part of a dynamic team

Join us in making a difference for our customers. Apply today and become a part of our expanding and innovative team!If you would like to informally discuss the Carecall Officer role please contact either:

• Samantha Conroy (Independent Living Operations Manager) on 07891949227 or email
• Lynn Williams Independent Living Operations Manager 07970985672 or email

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.This role will be on SKylight terms and conditions.The successful applicant’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.We encourage you to apply early! We’ll be conducting interviews continuously while the role is open and may close the vacancy sooner if we find the right candidate.Closing date: 30th September 2024Interview date: 7th October 2024SKylight is a Community benefit society established in 2018 and was set up as the charitable arm of Stockport Homes Group. As a Community benefit society, SKylight was set up for the benefit of the community with a social objective.SKylight works closely with the people of Stockport to help transform lives in local communities including furniture recycling, providing accommodation and intensive support to people who are homeless, affordable holiday clubs for local children, and a network of community stores called Pantries to help people make their money go further.SKylight are proud to be part of Stockport Homes Group and their contribution to making Stockport a great place to live and work.We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

Expected salary

£28282 per year

Location

Stockport, Greater Manchester

Job date

Sat, 14 Sep 2024 03:30:15 GMT

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