Commercial Title Coordinator (Remote)

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! First American’s National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.

What You’ll Do

• Demonstrate knowledge of property title searches, related documents, and common title issues and complexities

• Respond to customer requests via email and telephone while managing incoming correspondence in a timely manner

• Manage assigned pipeline orders to ensure accuracy, timeliness, and compliance with service level expectations

• Update and maintain pipeline information within company and/or client operating systems

• Build and maintain effective working relationships with vendors

• Monitor workflows and resolves issues to keep processes on track

• Escalate complex title issues to supervisory staff as appropriate

• Work under close supervision while applying established procedures, techniques, and company standards

What You’ll Bring

• Clear title knowledge as it relates to commercial property title searches, documents, issues, and complexities

• Proficient MS Office skill set

• Excellent verbal/written communication skills

• Must be able to maintain professionalism and a positive service attitude at all times

• Strong attention to detail

• Problem solving, organizational skills

• Exercises good judgment

• Working knowledge of company and/or client operating systems

• High School diploma or equivalent

• 2+ years’ experience in escrow/title or curative lender role

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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