Customer Service Advisor

Job title:

Customer Service Advisor

Company

Think Specialist Recruitment

Job description

Reference: 4219We are pleased to be recruiting for an award-winning company who are leading specialists in their field. Our client is looking for a Customer Service Advisor to join their busy Orders team on a full-time, permanent basis.The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Hours are Monday to Friday and vary between 8:30am – 4:30pm, 8am – 4pm or 9am – 5pm.Our clients’ offices are the perfect place to work, they provide a modern and stylish space featuring a number of breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events. The salary for this role is £23,000.Duties:

• Working towards tight deadlines and ensuring cut offs for all orders are processed in time.
• Ensuring all orders are accounted for and sent electronically to logistics partner for processing.
• Arranging special deliveries at short notice, such as same-day deliveries. Making sure any non-standard delivery requirements are met.
• Acting as a second line Customer support when any delivery issues arise, also providing information and updates on any order changes or stock shortages.
• Actively managing the ongoing updates of customer delivery instructions and time windows.
• Resolving any order discrepancies that occur, including issues with shortages or problems identified by the logistics partner before despatch and on delivery.
• Liaising with Logistics Partner/Couriers to resolve any problems that might arise during delivery.
• Dealing with returns from the logistics partner and receipting returned stock
• Managing complaints and queries that may arise during or after delivery of stock.
• Have a good understanding of the processes which we follow to ensure we minimise mistakes.

Candidate requirements:

• Experience in a Warehouse Administration role, or a role dealing with delivery processing is desired.
• Confident in speaking with customers, sales teams and logistics partners/couriers to resolve any issues in way of email or a phone call.
• High levels of both accuracy and attention to detail.
• Good communicator both verbal and written – excellent telephone manner.
• Able to operate in a high pressure environment, working towards tight deadlines.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• A skilled problem solver, who is able to go above and beyond to resolve Customer queries.
• Self-starter, able to use own initiative.
• Embraces and demonstrates Company Values.

Looking for the next step in your career? Think Specialist Recruitment.Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Expected salary

£23000 per year

Location

Luton

Job date

Sat, 10 Aug 2024 00:30:38 GMT

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