Customer Service Rep – Admin

Job Title: Customer Service Rep – Admin
Location: Edison, NJ

Job Purpose:

As a Customer Service Rep – Admin at Hillebrand Gori, you will play a providing day-to-day administrative support with readily available advice for customer service programs and activities to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines, and policies.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

• Under direct supervision, administer customer service programs and activities
• Provide support for routine and standard customer service tasks and activities to provide superior services and enhance customer satisfaction
• Administer simple customer requests such as inquiries, orders, service requirements and complaints
• Share information to service standard customer queries
• Provide product/ service-related information to respond to customer inquiries
• Perform generally repetitive routine tasks such as data gathering, entering and validation
• Adhere to standard day-to-day customer service procedures and processes

Qualifications:

• Minimum of 2 years of experience in import / freight forwarding
• Bachelor’s degree or equivalent experience/qualification
• Preferred: experience using transportation management systems.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers
• Strong analytical and problem-solving skills, with a strategic mindset
• Proficiency in MS Office applications, particularly PowerPoint and Excel

Personal attributes:

• Empathetic and patient
• Positive, professional attitude
• Team-oriented
• Adaptable and quick to learn
• Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
• Enjoy a hybrid work environment

Pay range: $50,000-65,000 total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.