Ocean Import Agent

Job Title: Ocean Import Agent
Job Location: Charleston, SC

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Charleston, SC Location.

Key Responsibilities:

• Quoting, account creation, SOP responsibility
• Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
  required
• Receive and validate customers order including shipping documents, SLI, EIN, credit Application
• Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
• Verify shipment status, review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
• Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
• Communicate exceptions and shipment status with Customer and Ocean Import Processor
• Work with Accounts Receivable
• Increase customer satisfaction and business share through regular contact (i.e., phone, email, possible
  visits)
• Initiate customer reports

Skills / Requirements:

• Minimum 1 year experience with ocean imports/ exports
• Strong Understanding of Ocean Import/Export regulations and documents.
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into/out of the US
• Attention to detail and excellent oral and written skills required, some customer service
  experience desirable
• A quick learner with a “Can-Do” attitude and strong prioritization skills
• Exceptional customer service skills
• Strong computer skills (Excel, Word, PowerPoint)
• Cargo Wise systems knowledge is a plus
• Hazmat certification is a plus

Pay Range: $19.39 – $25.85/hr. (Based on Experience)