Customer Service Representative

Details:

Stefanini Group is hiring!

Stefanini is looking for a Customer Service Representative in Lawrenceville, NJ

For quick apply, please connect with Deepak Tyagi; Ph: 248 582 6511 / Deepak.tyagi@stefanini.com

W2 Only!

Job Type:

This is a temporary six-month position with the potential of being moved into a permanent, full-time role.

Key Responsibilities:

• Provide high-level telephone and e-support on suite of products and services by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
• Retain customers and increase customer loyalty while projecting a professional, efficient, and positive approach
• Strong ability to overcome objections and enthusiastically resolve customer’s concerns while consistently providing superior levels of customer service
• Ensure all relevant procedures are followed from beginning to resolution
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem-solving skills
• Work with other departments to ensure escalated issues are handled timely and correctly
• Professional ability to interact with highly valued customers and internal executives if and when applicable

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