Customer Service Representative

Acara Solutions is looking for a Customer Service Representative to work onsite with our client in Highland Hills, OH.

• Pay:$21.00 /Hr.
• Hours: M-F 9a-5:30p
• Length: Contract (6 months).

Here’s what you’d do:

• This position provides highlevel backoffice support to a diverse temporary staffing client base, requiring exceptional attention to detail, technical proficiency, and strong critical thinking.
• Responsibilities include accurate execution of payroll, invoicing, billing, and payroll funding processes, as well as resolving complex client inquiries related to these functions
• Duties are listed based on the estimated % of time.
• Other responsibilities may be assigned.
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subjectmatter expertise to resolve issues related to payroll, billing, and funding processes
• New customer set up and data entry.
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
• Updates customer folders with changes to reflect the current week’s payroll and billing instructions
• Processes credits/rebills.
• Advises clients on optimizing their payroll and billing reporting workflows, applying problemsolving skills to identify inefficiencies and implement more effective processes.
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyses root causes and escalates concerns with recommended solutions.
• Act with uncompromising integrity
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 2 years of experience in Customer Service.

• Bachelor’s Degree in Accounting.
• Comparable Work Experience.
• Previous experience in payroll processing.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
• Ability to use multiple types of software, including MS Office, and proficiency in basic office equipment.
• Good understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage highvolume workloads without compromising quality.
• Exceptional criticalthinking and problemsolving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
• Good technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
• Ability to navigate multiple databases and systems simultaneously.
• Demonstrated ability to maintain accuracy under tight deadlines.
• Proficiency with payroll and billing systems.
• Good data integrity skills, including verifying, validating, and documenting client updates.
• Good Microsoft Excel skills (sorting, filtering, formulas, data validation).
• Ability to troubleshoot common system issues and guide clients through platform workflows.
• Working knowledge of earnings, deductions, and employer taxes.
• Typing/Keyboarding.
• Critical Thinking/Organization.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Lifting/Carrying (21-40 lbs).
• Pushing/Pulling (21-40 lbs).
• Bending.
• Squatting.
• Kneeling.
• Twist/Turning.
• Climb.
• Stooping.
• Overhead reaching.