Customer Solutions Analyst

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Description

From your EXPERTISE to ours

Key responsibilities for this position include:

• Utilize analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers.
• Develop collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage.
• Lead the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates.
• Partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales.
• Develop and lead analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities.
• Identify scalable customer solutions and partner with Sales, Distribution, Transportation, Finance, and Supply Chain Planning to implement multi-customer initiatives.

From your STORY to ours

Qualified applicants will contribute the following:

education

• Associate’s Degree or equivalent experience (5 years) required. Bachelor’s degree in business preferred.

Experience

• 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience.

Certifications and specific knowledge

• Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems
• Strong written and verbal communication skills
• Demonstrated analytical, problem-solving, and negotiation skills
• Strong planning, organization, and time-management skills with the ability to meet deadlines
• Ability to work effectively in a cross-functional team environment
• Ability to adapt and perform effectively in a fast-paced, changing work environment

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Associate’s Degree or equivalent experience (5 years) required. Bachelor’s degree in business preferred.

Experience

• 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience.

Certifications and specific knowledge

• Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems
• Strong written and verbal communication skills
• Demonstrated analytical, problem-solving, and negotiation skills
• Strong planning, organization, and time-management skills with the ability to meet deadlines
• Ability to work effectively in a cross-functional team environment
• Ability to adapt and perform effectively in a fast-paced, changing work environment

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

 

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