Customer Specialist

About us

Our founder, Lena Bryant didn’t set out to change fashion forever, but that’s exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you’ll be at home here.

About the role

As a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you will support an inclusive store environment where customers feel welcome on their shopping journey. If you love fashion and want to work for a brand that emphasizes empowering customers and associates in its community, Lane Bryant is the place for you.

The impact you can have

In this role, you will have the opportunity to:

• Welcome customers and engage with them to understand their needs and support their shopping experiences.
• Share your knowledge of our products and services with customers to outfit and inspire them.
• Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
• Promote in-store events and company programs that support the brand.
• Contribute to the store’s success by maintaining the highest brand and execution standards.
• Support an inclusive and welcoming store environment for customers and associates.

You’ll bring to the role

• Prior retail experience or customer-focused experience
• Passion for styling and love of working with people
• Flexible availability – including evenings, weekends, and holidays
• Ability to read, write, and communicate in English
• Proficient with technology, including an ability to operate store systems accurately

Benefits

• Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands
• Support for your individual development plus opportunity for growth within our family of brands
• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*
• Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is based on employment type, role, and location.

Location:

Store 4672-Southland Shp Ctr-LaneBryant-Portage, MI 49024

Position Type:

Regular/Part time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. 

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