Department Manager – Plumbing

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Department Manager – Plumbing
Location

US-WI-Eau Claire
Job ID
2025-4516
Type
Regular Full-Time
# Positions
1
Category
Customer Service


Overview

The Department Manager leads a high-performing team of Customer Service Consultants, performs customer service responsibilities, and combines plumbing expertise with leadership to ensure timely, accurate order processing and exceptional service.


Responsibilities

    Lead, coach, train, and empower customer service team members to achieve sales, margin, and departmental goals while providing exceptional customer service.
  • Ensure full coverage and efficient handling of customer inquiries, orders, and complaints.
  • Provide technical support to customers and internal teams regarding plumbing products.
  • Resolve escalated customer issues as needed.
  • Partner with branch operations, purchasing, and vendor teams to ensure seamless customer service; report performance metrics and market insights to leadership.
  • Maintain high technical knowledge of industry.
  • Manage performance reviews, and develop employee development plans.
  • Schedule and lead department staff meetings and workshops, as needed.


Qualifications

  • High school diploma required; associate or bachelor’s degree preferred
  • 5+ years of experience in plumbing or wholesale distribution customer service
  • Strong knowledge of plumbing products and systems
  • Experience with ERP, CRM, and order management systems
  • Excellent communication, leadership, and problem-solving skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard’s Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard’s is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles-from contemporary to traditional-along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC’s fidelity bond insurance carrier, and have a valid driver’s license and a driving record which meets underwriting standards.

 

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