Desktop Support Technician

Desktop Support Technician

Onsite-Coralville, IA

Technical Skill

• Windows 10/11
• Desktop Support
• IMAC
• Hardware
• Break/Fix
• IT Asset Management
• Customer Service
• Ticketing

Overview

Join a global IT services provider focused in helping businesses modernize and optimize IT infrastructure. This position will support local businesses relating to hardware, software, cloud, data, and security at a tier 2 level.

This role will support a newly expanded office space and headcount for our client. During the first month of the position, Technicians will shadow current staff, then transition to more individual work.

Duties

• Provide workstation, hardware, WIN10/11, software, and break/fix support.
• Work with some IMAC products involving PC installs, moves, adds and changes
• Image devices in support of break/fix support requests.
• Hands on with asset recovery, tagging, and disposal in accordance with policies and procedures.
• Install customer approved software outside the scope of the installed base image.
• Troubleshoot printer issues.
• Interact with end-users during “walk-up” support at the Client Center “Tech Bar.”
• Manage tickets and document updates.
• Direct end-users to mobile device return drop boxes.
• Package mobile devices and prepare for shipping to disposal vendor.
• Maintain workstation operations and customer satisfaction.
• Participate in implementing deskside support methodologies, processes, and procedures.
• Work in a team and/or independently, demonstrating problem solving skills.
• Image and configuring systems PC systems.
• Troubleshoot network adapters, wireless, and vpn clients.
• Hands on with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point).

Additional

• Excellent customer service skills required.
• Excellent communication and interpersonal skills.
• Ability to create and maintain detailed documentation.
• Ability to interact effectively in a team environment.
• Aptitude to multitask workloads.
• Ability to resolve difficult customer situations and escalate issues when appropriate.
• Consistent follow-through assigned tasks.
• Ability to prioritize tasks and complete assignments in a timely manner.

Work Environment

• Corporate/Enterprise.
• Will travel 40% of time.
• Primarily providing hardware/software support in-person.
• The dress code is business casual.
• Monday-Friday. No Weekends.
• 1st Shift hours.

Schedule

• Monday-Friday.
• 1st shift hours.
• Saturday & Sunday Off.
• Federal Holidays Off.

Compliance

• Drug Test Required; Background Check Required.
• Current Security Clearance is a nice to have, but not required.

Start Date & Interviews

• 2-Step Interview process
• 1st step virtual via MS Teams
• 2nd step onsite, in-person
• Interviews April 10-18
• Start Date May 5, 2025

Pay and Benefits

The pay range for this position is $17.00 – $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Coralville,IA.

Application Deadline

This position is anticipated to close on Apr 7, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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