Engagement Consultant

Role Summary:

The Engagement Consultant works with employers and brokers to develop and execute health engagement strategies based on client-specific needs. The Engagement Consultant coordinates awareness and education activities geared towards helping clients and customers become better consumers of healthcare and maximize the value of the solutions they purchase from Cigna Healthcare.

Essential Functions & Scope of Role:

• Partner with Client Manager or Client Service Consultant to understand client needs and objectives and deliver on client strategy.
• Consult with Client on effective wellness program framework- virtually or in-person based on client needs/preferences.
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (including but not limited to Medical, Pharmacy, Dental, Behavioral, Clinical, inclusive of Well-being incentives).
• Advise on Client Wellness Funds utilization for assigned book of business and facilitate payments through the funds.
• Participate in finalist, midyear, cross-sell, broker and analytics opportunities to provide insights on Cigna’s health and well-being capabilities.
• Supports Healthy Workforce Designation opportunities for clients. • Present Cigna employee benefits for new or renewing clients.
• Effectively leverages Expert Advisors (e.g. Client Service Consultants, Platinum or Gold Service team, Implementation Managers, Well-Being Strategists, and others) to deliver on client expectations.

Qualification

• Bachelor’s degree (preferred) or equivalent experience in health-related industry Experience in corporate health promotion program design is preferred
• Excellent oral and written communication skills
• Experience in developing and managing key relationships (internally and externally)
• Team player with proven ability to prioritize and manage multiple tasks simultaneously and meet timelines within a fast-paced environment
• Strong skills in Outlook, Webex, CRM (Salesforce), and other Microsoft 365 suite of programs.
• Must be willing to travel to local and remote clients/customers and trainings/meetings as needed (30-35%); overnight travel may be required; markets may vary
• Must reside in local market with ability to commute to local Cigna office and meet in-person commitments 2-3 days per week (either in-office or in-market with clients/customers)
• If working in WVA, FL, TX: Ability to obtain Health & Life Insurance license

Competencies

• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Balances Stakeholders – Anticipating the needs of multiple stakeholders.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.
• Customer Focus – Building strong customer relationships and delivering customer-centric solutions

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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