Financial Services Contact Specialist

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Financial Services Contact Specialist

Ready to take the next step in your career? Staffmark is here to help you get there. As one of the nation’s leading staffing agencies, we’ve spent decades matching talented individuals with opportunities that support long-term growth. We’re currently hiring a Financial Services Contact Specialist in Perry, NY.

Schedule & Pay

• Training Schedule: Monday-Thursday, 8:00 am–5:00 pm, and Friday, 8:00 am–4:30 pm
• Post-Training Schedule: Monday-Thursday, 8:00 am–9:00 pm, and Friday, 8:00 am–7:00 pm, with one required evening shift per week until 9:00 pm
• Pay Rate: $17.20 per hour

What You’ll Do

• Communicate with individuals regarding delinquent accounts and discuss payment or resolution options
• Conduct skip-tracing to identify updated contact and employment information
• Manage inbound and outbound calls while negotiating payment arrangements and documenting activity
• Follow established scripts, procedures, federal and state regulations, and company policies
• Gather and verify information related to wage garnishments, litigation, and other special account circumstances
• Maintain accurate records and partner with leadership on complex or escalated cases

What We’re Looking For

• High school diploma or GED required; one year of collections experience
• Strong communication, organizational, and customer service skills
• Proficiency with typing, computer systems, and office software
• High attention to detail and the ability to follow strict compliance guidelines
• Ability to work independently while maintaining a professional demeanor
• Bilingual candidates are encouraged to apply

Staffmark Employee Benefits

Our client offers a range of competitive benefits to keep their teams happy, healthy, and invested. An outstanding benefits package will be disclosed upon hire. This is a direct-hire position!

Apply Today

Click Apply Now to start Staffmark’s quick and convenient Application process-apply right from your phone!

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About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

 

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