Global Customer Strategist

United in Performance. Inspired by Innovation. 

As a Global Customer Strategist, you will gather and analyze information, create comprehensive client reports, summarize data using graphs and tables, and contribute to the development of high-quality business plans for our global customer portfolio. If you enjoy rewarding challenges, researching, and devising effective solutions, you will fit in perfectly with our Epiroc Customer Success team. You will have the opportunity to work on a variety of projects alongside a highly motivated team. If you are detail-oriented with exceptional organizational skills and a touch of creativity, this role is ideal for you.

The work environment in the mining and construction industries has unique and interesting challenges one won’t find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive. 

Responsibilities: 

• Prepare reports on your findings and present the data in a reasonable and clearly defined manner.
• Devise and assess procedures and methods for data collection, including, surveys and questionnaires
• Gather information on competitors, and study their sales, prices and methods of distribution to thoroughly learn about the competition.
• Track and forecast trends in sales, and investigate in detail the data collected to provide management with thorough reports.
• Collect and study data regarding customer preferences, demographics, buying habits and needs to better identify market potential and factors influencing product demand
• Work with the individual Global key account managers to build meaningful business plans for each client.
• Develop scorecards to measure the performance against the KPI’s and business plans.

Requirement: 

• Bachelor’s degree in marketing or a related field
• Excellent oral and written communication skills with the ability to present information in a professional and understandable manner
• Strong professional presentation skills
• Ability to multitask effectively
• Proficiency in Microsoft Word, Excel, Access, and PowerPoint
• Previous experience in market research and familiarity with various survey tools
• Understanding of the mining and construction market (preferred)

Benefits: 

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Life at Epiroc: 

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, ‘Dare to Think New.’ With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries. 

Employment at Epiroc Drilling Solutions LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment. 

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job. 

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.

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