Helpdesk Support Technician

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<div class="isg-job-description“>*Description*
Overview
A growing manufacturing company is seeking an onsite Help Desk Technician who is eager to learn, expand their technical skillset, and support a fastpaced operational environment. This is an excellent opportunity for an earlycareer IT professional who enjoys hands-on work, problem-solving, and being the goto resource for daytoday technology needs.
Key Responsibilities
Device Setup & Deployment
Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices.
Image machines, install required applications, and ensure proper user access and permissions.
Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors.
Help Desk Support & Ticket Management
Receive, log, prioritize, and resolve support tickets through the company’s ticketing system.
Provide Level 1-2 support for hardware, software, user access, and connectivity issues.
Escalate complex issues to senior IT staff or external vendors as needed.
Maintain clear documentation of issues, resolutions, and technical procedures.
Troubleshooting & Technical Assistance
Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications.
Support network connectivity issues-including basic troubleshooting of switches, WiFi access points, and wired connections.
Assist with password resets, account provisioning, and user onboarding/offboarding.
Manufacturing Floor Support
Provide handson support for shopfloor technology, including:
Industrial PCs and HMIs
Label printers and production scanners
Specialized manufacturing software and equipment interfaces
Collaborate with production teams to minimize downtime and keep equipment operational.
General IT Operations
Maintain inventory of devices, accessories, and spare parts.
Monitor and update endpoint security tools and patches.
Assist with small-scale IT projects such as system upgrades, equipment refreshes, and process improvements.
*Skills*
Desktop, Help desk support, Troubleshooting, Customer service, Service desk, office 365, Imaging, Hardware, active directory, spiceworks
*Top Skills Details*
Desktop,Help desk support,Troubleshooting,Customer service,Service desk,office 365,Imaging,Hardware
*Additional Skills & Qualifications*
-Spiceworks is a nice to have
-It owns pretty much anything with a power cord. This person must be comfortable trouble shooting anything, even if it’s something they’ve never touched before. This role will be for someone who doesn’t mind figuring things out for themselves (ex. watching a YouTube video on how to fix something that isn’t computer related)
*experience Level*
Intermediate Level
*Job Type & Location*This is a Contract to Hire position based out of Bedford, OH.
*Pay and Benefits*The pay range for this position is $20.00 – $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Bedford,OH.
*Application Deadline*This position is anticipated to close on Jan 30, 2026.
h4>About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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