Home Administrator – Payments & Adjustments

Shift: Saturday 2.30pm to 7pm, Wednesday to Friday 4.30pm to 9pm (18 hours per week)

Rate of pay: £11.44 per hour

Location: Radar Road, Leicester

About the Team

As a member of the Home Customer Service Payments and Adjustments team, you will play a key role in supporting the department and Managers by ensuring administrative duties are carried out efficiently and effectively.

You’ll bring energy, enthusiasm, and a proactive approach, always striving to deliver outstanding customer service with a positive, “can-do” attitude.

What you’ll be doing:

• Efficiently navigate and use various systems to handle administrative tasks with precision and speed.
• Manage diverse work types, perform necessary checks, and take required actions using the tools and processes provided.
• Process payments and refunds within established timeframes.
• Share accurate data with relevant third parties promptly and professionally.
• Identify and escalate critical issues to your Team Manager without delay.
• Support data collation and validation tasks as needed.
• Maintain accurate and up-to-date records of all data.
• Flexibly assist other areas with their workloads when required.
• Communicate with customers regarding payments, refunds, and adjustments.- Navigate and utilise various systems effectively and deal with administrative tasks with speed and accuracy.

What we’re looking for

You will have a demonstrated background in customer service and administrative roles, with the ability to work effectively under pressure while maintaining attention to detail. A positive, proactive mindset with adaptability and a readiness to embrace change and highly organised and self-motivated, capable of managing workloads independently and meeting demanding deadlines.

You will also have a strong ability to work both independently using initiative and as part of a team.

What’s Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access a digital GP and other free health and wellbeing services
• Sharesave scheme
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change. 

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 284 2442 / 0333 777 8166 and leave a voicemail.

Read Full Description