Infrastructure Support Specialist

This position is responsible for all tactical aspects of delivering IT Support to Quest’s Irving, TX labratory. This position is a key contributor within the region, as it relates to supporting laboratory operations.

• Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Education: Associates Degree or equivalent work experience required.

Required Work Experience: A minimum of 1 year of IT support experience

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge:

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training

Skills:

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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