Infrastructure Support Specialist

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

• Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
• Perform IMAC’s all systems as applicable
• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
• Contribute to team and Quest specific short, mid and long term goals

Asset Management:

• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
• Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Other:

• Up to 80% of Travel
• Clean / valid driver’s license required
• On Call Coverage as needed
• May perform other duties as assigned

Education Preferred:

• AA degree or relevant work experience and certifications – CompTIA A+

Work Experience:

• 0-2 years of IT support

Physical Requirements:

• Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.

Mental Requirements:

• Maintain composure under pressure; adapts to change; ability to grasp information quickly

Business/Technical Skills:

• Applies Beginner Level knowledge and processes. Demonstrates an organized approach to work. Learns new skills and applies newly acquired knowledge. Follows policies and procedures. Demonstrates sufficient communication skills for effective dialogue with colleagues. Contributes to identifying own development opportunities.

Desired Skills:

• Microsoft Office products – Word, Excel, PowerPoint, and Access.
• Problem Management – troubleshooting and problem solving skills
• Time Management and Organizational skills
• Demonstrated proficiency in verbal and written communications skills
• Strong commitment to customer and employee satisfaction.
• Ability to work with customers, both internal and external

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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