Learning and Teaching Administrator (

Job Number:

25001200)

Faculty of Business

Grade 4: – £24,843 – £26,093 per annum

Open-Ended/Permanent – Full Time

Contracted Hours per Week: 35

Working Arrangements: Hybrid

Closing Date

: 05-Oct-2025, 10:59:00 PM

Disclosure and Barring Service Requirement: Not Applicable.

The University

The UniversityThe University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? – Information Page.

The Role and the Department

Durham University Business School, one of the longest established business schools in the UK, is a multi-disciplinary School characterised by academic excellence, internationally-rated research and superb student support services. The school’s diversity and international standing is reflected in the student intake (with over 110 nationalities); accreditation by AACSB, AMBA, and EQUIS; and high positions in the UK and European Business School rankings. Further information on the school can be found at http://www.dur.ac.uk/business/.

The Business School seek a Learning and Teaching Administrator. This exciting role will be responsible for the provision of a professional, efficient administrative service supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation.

You will be working with a passionate and friendly team, who support each other on a daily basis, the team is at the heart of the student experience. You will be required to work with colleagues across the institution to ensure the service functions effectively in meeting priorities, working in accordance with the University and Departmental policies and procedures.

We’re looking for someone who is passionate about working with students, making a difference, and achieving results. You are a brilliant communicator, have good time management skills and are strong at developing relationships. You also have a real eye for detail, a focus on continuous improvement and the drive to get things done.

At Durham we recognise that our staff and students are our greatest asset, and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:

• You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days. The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
• Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
• We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
• Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers).
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
• We offer generous pension schemes with varying contribution amounts to help you plan for your future.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

Qualifications/Experience

1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.

2. Experience of working in a busy office environment delivering front line administrative services or having relevant qualifications for the role.

3. Experience of managing time to meet deadlines and working under pressure without compromising on quality.

4. Accuracy, numeracy and attention to detail.

5. A high level of discretion and the ability to maintain confidentiality.

Skills/Abilities/Knowledge

6. Good spoken and written communication skills.

7. Good digital skills including experience in using digital devices and apps including the internet, email, digital communication tools, Microsoft 365 applications, digital booking systems.

8. Committed to continuing professional development.

9. Ability to solve problems and resolve straightforward issues yourself and as part of a team.

10. Ability to provide advice and guidance to a range of colleagues and customers.

Desirable Criteria

11. Post- 16 qualification or equivalent experience

12. Evidence of relevant personal development to maintain skills

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:

• A CV
• A table outlining how you meet all of the criteria within the Person Specification, with examples.

Contact details

If you would like to have a chat or ask any questions about the role, Ashley Johnson, Learning and Teaching Manager would be happy to speak to you. Please contact Ashley via email at ashley.johnson@durham.ac.uk.

Typical Role Requirements

Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

Service Delivery

• Show a commitment to equality, diversity and inclusion, and the University’s values.
• Provide an excellent and timely service to our students, your colleagues and anyone else you come across as part of your role.
• Use your experience and problem-solving skills to resolve routine issues relevant to your role such as student queries and provide information and updates to help your team find solutions.
• Collect, organise and record data and information accurately and provide reports as required.
• Promote positive wellbeing arrangements which benefit you and your team.
• When carrying out your role, use and apply relevant professional and regulatory standards e.g. data protection when managing data.
• Use standard office-based devices and applications, tools, and equipment to carryout data recordings, communications and networking, such as marks entry, collection and dissemination of student feedback.
• Update guidance on standard operating procedures followed by the team.
• Arrange meeting/event venues and travel arrangements and/or equipment arrangements for events, meetings and recruitment and teaching activities for other team members.
• Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests
• Monitor and track data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.
• Accurately record financial transactions in liaison with relevant staff.

Teamwork

• Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members.
• Help your team organise and provide administrative services that support key activities undertaken within your service and contribute to team planning activities.
• Help your team ensure that products and services are adapted in response to feedback and to meet changing demands.
• Flexible in approach to accommodate the needs of team members and/or service users

Communication/Liaison

• Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements from your service to ensure that their reasonable expectations are being met.
• Record information and data accurately as required and respond to queries which you receive.
• Liaise with staff in other areas, professional organisations and agencies to ensure that services are being delivered in an efficient and collaborative way.
• Liaise with external suppliers, contractors, specialists and service providers to plan the delivery of services and events.
• Provide support for meetings, working groups and committees, such preparing and sending documents for meetings, drafting reports and taking minutes, including preparation for the Board of Examiners and its Sub-Committees, and the Student Voice Committee.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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