The Manager of Volunteer Services is responsible for oversight of volunteer engagement and recruitment/retention in the Carle Health Central and West Regions, including Bloomington-Normal and Greater Peoria markets. Oversees and executes high-impact volunteer growth strategies that affect patient experience outcomes in both adult and student volunteer sectors. Maintains and ensures compliance with regulatory standards and policies/procedures. Provides oversight for Auxiliary and Service League activities in these regions, including alignment with the mission, vision, values and strategic goals of Carle Health and Carle Health Center for Philanthropy, as well as overall nonprofit compliance. Provides managerial oversight for volunteer services coordinators serving the Central and West Regions and philanthropic-focused, nonprofit retail employees. Serves as primary liaison to the Carle BroMenn Service Auxiliary Board and assists in setting strategic direction for the board. Performs budgeting and fiscal oversight.
Qualifications
Certifications: , education: Bachelor’s Degree: Business Management; Bachelor’s Degree: Human Resources; Bachelor’s Degree: Public Relations; Bachelor’s Degree: Communications, Work Experience: Leadership; Philanthropy
Responsibilities
Serves as a fully engaged leader in the Auxiliary/Volunteer Services division for Carle Health. Collaborates with the Director of Auxiliary/Volunteer Services to ensure volunteer programs are in compliance with accreditation, compliance and regulatory standards, as well as alignment with industry best practices. May lead quality initiatives and/or represent the division on Carle Health committees.
Oversees volunteer engagement, recruitment and retention in the Carle Health Central and West Regions, including Bloomington-Normal and Greater Peoria markets. Assures accuracy/integrity of volunteer data and service records.
Provides managerial oversight for volunteer services coordinators and employees serving philanthropic-focused retail stores in these regions. Drives team engagement.
Leads and executes high-impact volunteer growth strategies, in adult and student sectors, affecting patient experience outcomes in positive ways. Engages with stakeholders to assess needs and establishes programs to meet identified needs, including related position descriptions, training and evaluation, and core competencies.
Provides oversight for Auxiliary and Service League activities in Central and West Regions, including alignment with Mission, Vision and Values and strategic goals of Carle Health and Carle Health Center for Philanthropy. Ensures activities are compliant with nonprofit standards.
Serves as primary liaison to the Carle BroMenn Service Auxiliary Board and assists the board with strategic focus. Oversees activities of the Carle BroMenn Resale Boutique and Service Auxiliary Board engagement with the boutique.
Oversees various special events and recognition activities throughout the year for the purpose of honoring volunteers and their value to Carle Health and our patients/communities.
Budgeting and fiscal oversight for Central and West Region programs.
Coordinates non-clinical internship and VTAP opportunities for Carle BroMenn Medical Center.
Collaborates with community volunteers and organizations to address various needs.
Participates in various civic groups/organizations and engages in public speaking opportunities to encourage participation in Carle Health volunteer programs and garner awareness of volunteer impact.
Collaborates with the Carle Health Center for Philanthropy on activities as appropriate.
Strategic Direction and Management Maintains volunteer quality results by following and enforcing patient service standards. Sets leadership standard for the service provided via personal behavior. Manage recognition and retention of volunteers
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we’re committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. jobs-near-me.org For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $28.7per hour – $47.93per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.