Manhattan Active® Warehouse Management (MA WM) Support Lead

Manhattan Active® Warehouse Management (MA WM)

Job Summary

We are seeking a Technical Support Lead with 11 to 13 years of experience specializing in Manhattan Active® Warehouse Management (MA WM).

Experience in merchandising is a plus. The role involves designing and implementing technology solutions that align with business objectives enhancing operational efficiency and driving innovation.

Must be local or willing to relocate to Atlanta, GA for onsite role.

Responsibilities

• Minimum 2-3 years of MA WM active hands-on experience.
• Overall, 8-10 years of support experience in Manhattan
• Lead the design and implementation of technology solutions using Manhattan Active to meet business requirements and enhance operational efficiency.
• Oversee the integration of Manhattan Active with existing systems to ensure seamless data flow and process optimization.
• Provide technical expertise and guidance to development teams ensuring best practices and standards are followed.
• Collaborate with cross-functional teams to identify and address system issues ensuring timely resolution and minimal disruption.
• Develop and maintain comprehensive documentation for system architecture processes and configurations.
• Conduct regular system audits to ensure compliance with industry standards and company policies.
• Analyze system performance and recommend improvements to enhance scalability and reliability.
• Engage with stakeholders to understand business needs and translate them into technical requirements.
• Monitor industry trends and emerging technologies to identify opportunities for innovation and improvement.
• Facilitate training sessions and workshops to enhance team knowledge and skills in Manhattan Active.
• Ensure the security and integrity of data within the system by implementing robust security measures.
• Support the hybrid work model by providing remote assistance and guidance to team members as needed.
• Drive continuous improvement initiatives to optimize system performance and user experience.

Qualifications

• Possess extensive experience in Manhattan Active demonstrating a deep understanding of its features and capabilities.
• Have a strong background in technology architecture with a proven track record of successful project delivery.
• Exhibit excellent problem-solving skills with the ability to analyze complex issues and develop effective solutions.
• Demonstrate strong communication and collaboration skills with the ability to work effectively in a team environment.
• Show familiarity with merchandising domain concepts enhancing the ability to align technology solutions with business goals.
• Display a proactive approach to learning and staying updated with the latest industry trends and technologies.

Certifications Required

Manhattan Warehouse Management for Open Systems (WMoS) certification

TOGAF Certification

Salary and Other Compensation:

Applications will be accepted until June 16, 2025.

The annual salary for this position is between $135,000 – $160,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your Application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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