Network Technician

(Candidates from South Carolina , North Carolina, and Georgia will be preferred as long as they are willing to relocate at own expense)

Duration: 12 months contract

Shift: Night shift 6:00PM – 6:00AM; 2 days on, 2 days off, 3 days on, 3 days off. Schedule will allow for every other weekend off.

Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.

Daily Responsibilities:

• Monitors network, server, and Application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
• Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
• Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.

Required Skills:

• 5+ years IP Network Troubleshooting
• 3+ years DNS configuration
• 3+ years Understanding of monitoring tools (Splunk, SolarWinds)
• 2+ years ServiceNow ITSM Tool
• 2+ years Server Batch Scripting
• 2+ years Cisco Network Tools (Client, Catalyst)
• 2+ years Technical writing experience

Preferred Skills:

• Understanding of Mainframe batch processing
• Python Scripting
• Ansible knowledge
• Leadership skills
• Strong customer service
• Self-management

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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