On-Site Property Manager, Willow Tree

Role: On-Site Property Manager, Willow Tree

Reports to: Assistant Director of Property Management

Program: 2100-Other Housing Projects

Department: Housing Development

Location: The Willow Tree Inn – 1919 W. Artesia Blvd., Compton, CA 90020

Setting: 100% Onsite

Schedule: Monday – Friday, 8:00am – 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The People Concern (TPC) and their new real estate affiliate TPC Homes are redefining the guiding philosophies and practices for property management at permanent supportive housing (PSH) projects to better suit the needs of our program participants. A property manager for PSH buildings is responsible for overseeing day-to-day operations, ensuring resident well-being, and maintaining the property’s overall functionality. Key tasks include tenant relations, lease enforcement, property maintenance coordination, budget management and reporting, and compliance with relevant regulations. The property manager plays a crucial role in fostering a supportive living environment for residents, addressing concerns promptly, and collaborating with our case management services team to enhance the overall quality of life within the PSH communities. Effective communication, organizational skills, and a trauma-informed care approach are essential in this role. In this role, you will be managing and living on-site at our Willow Tree community, which has 100 rentable units.

Job Description Essential Duties and Responsibilities:

• Oversee all aspects of property management for both buildings, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant recertifications and annual rental subsidy increases.
  
• Conduct regular internal unit inspections and ensure compliance with government entity inspections.
  
• Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers and adhere to established timelines.
  
• Ensure resident files align with compliance regulations and contain accurate information. Assist clients in securing rental assistance and navigate lease-related issues.
  
• Lease up vacant units, including identifying prospective tenants, showing apartments and managing lease signings, coordinating with the supportive services team and property management leadership.
  
• Process lease violation notices and coordinate with legal counsel when necessary.
  
• Collaborate with the supportive services staff at each property to assist residents in maintaining their housing by identifying issues and problem solving together, including by implementing TPC’s four step retention policy.
  
• Serve as the primary point of contact for work order submissions, coordinating with the maintenance team. Respond professionally and promptly to resident complaints and concerns.
  
• Collaborate with maintenance staff to process work orders efficiently.
  
• Manage third-party vendors and contractors accessing the property.
  
• Implement Trauma Informed Care, Harm Reduction and Housing first principles in the work with residents.
  
• Work with property management leadership to generate regular reports.
  
• Upload relevant files and other information into AppFolio or other designated software systems for accurate tracking.

Job Description Qualifications:

• High School Diploma or GED or Equivalent
• Minimum 1-year related multifamily property management experience in supportive housing.
  
• Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations.
  
• Working knowledge of workplace safety and illness and injury prevention practices.
  
• Detail oriented with good time management, organizational, written, verbal, and interpersonal skills.
  
• Able to learn quickly and work effectively.
  
• Current, valid California Driver’s License with an acceptable driving record.

Job Description Preferred Qualifications:

• Bachelor’s degree
• Experience working with or for supportive services providers.
  
• Familiarity with AppFolio and other property management software.
  
• Experience creating and managing budgets.
  
• Self-starter with the ability to stay ahead of the curve.

Job Description Work Environment:

• This position requires the manager to live on-site in a provided one-bedroom unit located at the property at a discounted rent.
• Indoor office environment.
• Will be required to walk or drive to both buildings (5 minutes apart).
• On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis.
• May need to bend, stoop, twist, and sit throughout the day.