Participant Engagement Specialist

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Coalition Marketing – Contractor Rewards team is seeking interest for a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity.

Roles & Responsibilities:

• Outbound calling projects to participants to educate them on the program and get them to enroll and engage.
• Answer inbound Customer Service emails and respond to participants via outbound call or email.
• Educate participants on the process of earning points.
• Resolve inquiries through in-depth research of accounts.
• Provide accurate tracking of participant responses.
• Assist with special projects.

education, Knowledge, and experience Required:

• 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred.
• Strong communication skills, both written and verbal.
• Bilingual – Spanish; highly preferred.
• Strong PC knowledge and experience with spreadsheets.
• Positive attitude.
• Attention to detail.

Base Salary Range: $22.00 to $25.00 per hour. The final salary and offer will be determined by the applicant’s background, experience, and skills.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

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