PMO/Transformation Lead (31787)

ExamWorks is seeking a technologically skilled individual with experience in leading large-scale digital transformations to join the team as a PMO/ Transformation Lead.

This will be a remote position with a Monday – Friday schedule.

The Transformation Program Lead owns the end-to-end success of the Salesforce transformation initiative, and is accountable for delivery milestones, business outcomes, operational readiness, and long-term stability. This role serves as a single point of accountability across business leadership, IT, enterprise architecture, and Salesforce professional services. The Transformation Program Lead ensures the organization progresses deliberately from Build Mode to Readiness Mode to Scale Mode with each phase resulting in a stable, reputable platform that enables growth.

ESSENTIAL FUNCTIONS

• Serve as the executive owner of the Salesforce transformation program across IME and future service lines.
• Own program-level-scope, sequencing, priorities, and trade-offs.
• Act as the final decision authority for cross brand and cross functional conflicts.
• Partner with Salesforce Professional Services while retaining company ownership of outcomes.
• Ensure MVP delivers a reputable, scalable backbone, not one-off brand solutions.
• Proactively escalate risks, dependencies, and trade-offs to executive leadership.
• Own operational readiness and cutover decisions, including:
  • Go-/no-go criteria
  • Parallel run strategy
  • Stabilization and hyper care approach
• Ensure tight alignment across business leadership, IT and enterprise architecture, Salesforce delivery teams, and SI partners.
• Establish governance, operating cadence, and decision forums required to scale Salesforce post MVP.
• Perform other duties as assigned by management.

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 12+ years leading large- scale, enterprise technology or platform transformation programs.
• Experience owning outcomes in Salesforce-led transformations, Service Cloud, platform programs, or equivalent.
• Salesforce experience is highly preferred but not required
• Must have strong background in operational readiness, cutover planning, and service stability.
• Must have demonstrated ability to lead in highly matrixed environment with multiple brands or business units.
• Must have executive presence with the ability to drive decisions.
• Must have experience transitioning programs from vendor-led delivery to internal ownership.
• Must have experience leading programs where Salesforce Professional Services or large SIs executed delivery while the organization retained outcomes accountability.
• Must be comfortable operating and ambiguity and across phase, involving implementations.
• Must have excellent communication skills, including the ability to convey technical information clearly, listen actively, and seek clarification as needed.
• Ability to manage multiple priorities, work independently, and meet deadlines under pressure.
• Ability to adapt to change and guide team through shifting priorities and unexpected challenges.
• Must have commitment to professionalism, confidentiality, and fostering a positive, collaborative environment.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

WHO WE ARE

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer – Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

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