Program Manager – El Puente

Role: Program Manager

Reports to: Director – Solar and El Puente

Program: 1007-El Puente

Department: Interim Housing

Location: El Puente – 711 N. Alameda Street, Los Angeles, CA 90066

Schedule: Tuesday – Saturday, 4:00pm – 12:30am

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The El Puente Program Manager will serve as a team leader providing supervision to frontline staff as well as overseeing day-to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance with the rules and regulations established by contracted agencies as well as adhering to the mission of The People Concern and ensuring successful performance-based outcomes.

Essential Duties and Responsibilities:

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and safe.
• Assist with auditing efforts to ensure data quality is correct and accounted for.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Ability to be on-call for emergencies with support from the Director and provide back-up coverage for staff shortages.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Assist with preparing data for reports to funders, and track other data as directed.
• Conduct weekly supervision of all direct reports.
• Ensure adherence to agency policies and procedures.
• Participate in weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Complete performance evaluations on all direct reports.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.

Qualifications:

• Bachelor’s Degree in Social Work, Psychology or related field
• A minimum of two (2) years experience providing Case Management services to the homeless population is required
• Current, valid California Driver’s License with an acceptable driving record
• Minimum two (2) years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually diagnosed
• Skilled in non-violent crisis intervention
• Demonstrated knowledge of issues faced by population served
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
• Ability to provide some evening and weekend hours to ensure continuity of care
• On-call 24/7 a requirement
• Proficient in Microsoft Word, Outlook, Excel, and database applications
• Able to obtain and maintain CPR/First Aid certification

Preferred Qualifications:

• At least two (2) years of leadership/management experience in an Interim Housing site
• Masters’ degree in mental health field (Social Work, MFT, or Psychology)

Work Environment: