Project Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

ABOUT CX AT VML

VML’s Customer Experience (CX) Practice is where human-centred design meets business transformation. We partner with clients to reimagine and elevate the experiences they offer across products, services and platforms. Working alongside Experience Design, Strategy, Technology and Data teams, our Delivery craft is core to how we bring these ideas to life. We combine structure with creativity, rigour with flexibility, and help our clients confidently deliver change, whether they’re just beginning their transformation journey or scaling existing capabilities

ROLE SUMMARY

As Project Manager within the CX Practice, you’ll support and lead project delivery across a range of clients and industries. You’re someone who thrives in the details, energises teams, and builds trust through clear communication and steady coordination.

This is a mid-weight role – ideal for someone with 2-4 years of project management experience, looking to deepen their craft while making tangible impact. You’ll be embedded in a team that values human-centred design, is fuelled by purpose, and brings humble swagger to everything we do.

KEY RESPONSIBILITIES

Project & Portfolio Delivery

• Manage multiple projects and/or clients simultaneously, with clear prioritisation and oversight.
• Plan and deliver work using the right methodology – agile, hybrid or traditional – based on client maturity and context.
• Lead core delivery activities including timeline planning, resource coordination, scope tracking and budget oversight.
• Facilitate key ceremonies and checkpoints (e.g. stand-ups, retros, WIPS) adapted to suit project and client work.
• Track burn rates, risks, scope changes and delivery metrics, escalating with clarity and calm when needed.

Client Engagement & Ways of Working

• Build strong day-to-day relationships with client stakeholders, helping them navigate delivery with confidence.
• Introduce agile ways of working to clients unfamiliar with them, guiding them through new processes in an accessible way.
• Ensure work remains aligned with both business goals and user needs across each engagement.
• Creation of Statements of Work, estimates and project documentation with input from cross-functional teams.

Team Coordination & Enablement

• Keep cross disciplinary teams (Experience, Strategy, Experience Design , and Technology) moving forward in sync.
• Create and maintain a positive team culture where clarity, inclusion and collaboration are championed.
• Actively remove blockers and support individuals to do their best work.
• Collaborate with the wider team including Client Lead, CX Lead, Senior PM’s and Delivery Leads to continuously improve delivery practises.

CORE COMPETENCIES

• Delivery Agility: Skilled in tailoring delivery approaches based on project needs and client context.
• Multi-Project Management: Comfortably juggles competing priorities across several clients or initiatives.
• Collaborative Spirit: Brings people together, communicates clearly and listens with intent.
• Client Empathy: Builds trust and adapts communication style to match stakeholder needs.
• Problem-Solving Mindset: Anticipates issues, surfaces options and keeps projects on track.

QUALIFICATIONS

Education

Tertiary qualifications in Business, Communications, Technology or a related field are beneficial, but not essential.

Experience

• 2-4 years of experience in a project coordination or project management role, preferably in a digital, design or CX context.
• Proven experience managing multiple projects or clients in parallel.
• Experience delivering Agile or hybrid environments.
• Exposure to customer experience, service design or digital product development projects.
• Familiarity with tools like Jira, Confluence, Trello, SmartSheet, Miro etc.
• Certifications (e.g. Certified Scrum Master, PMI-ACP) are a bonus but, but not required.

WHY JOIN VML

At VML, you’ll work with purpose-driven teams who believe in curiosity, collaboration and craft. You’ll be supported to grow both personally and professionally, with access to mentoring, learning opportunities, and a culture that celebrates your wins and learns from the rest.

We’ll support you to grow your delivery craft in an environment that values learning, celebrates initiative, and makes space for your voice. That’s what humble swagger looks like.

VML AUNZ HIGHLIGHTS

There are many things that make VML an awesome place to work, but we think these are worth a special mention:

• Summer Days – 5 paid afternoons off each year during daylight savings time.
• Birthday Leave – a paid day off to celebrate your Birthday each year.
• Loyalty Leave – a paid day off each year to celebrate your work anniversary.
• Employee Assistance Program access 24/7 support.
• Mental Health Support.
• LinkedIn Learning access for all employees.
• Foundation Day – the anniversary of our establishment where every employee works together to give back to the community.
• PerkSPACE – a dedicated platform for employee benefits that helps you save, grow and generously makes life easier.
• Parental Leave Policies.

VML an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, gender, identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Some of our roles are open to part time negotiable discussions.

LI-APAC

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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