Quality Assurance Specialist II

Yamaha has an excellent opportunity for a Quality Assurance Specialist to join our Finance team in a field position. The Quality Assurance Specialist will be responsible for supporting quality reviews of the Retail operations for Yamaha Financial Services. The position will be responsible for the auditing of Credit Card and Installment portfolio activities, both internally and externally, to ensure that all company policies and procedures, as well as State and Federal guidelines, are being followed. They will assist with the development and completion of audits, quality reviews, and other job duties that will include but are not limited to supporting/assisting management on key job functions as needed and acting as liaison with JSOX and external audits.

What you’ll be doing:

• Complete detailed reports on audits and quality reviews to include a review of any findings, identification of any trends, and training recommendations to ensure consistent adherence to internal company standards and regulatory requirements.
• Obtain and assemble all the necessary data and documentation needed to support State Exam requests as well as JSOX and other external audit requests for QA Originations and QA Retail Servicing.
• Lead due diligence review activities of key Servicing Partners and participate in all monthly call calibration sessions.
• Establish and maintain effective working relationships with the Servicing and DSC management teams and provide support in training of new hires, as well as on-going updates as needed, based on results of audit and quality review findings.
• Participate in assigned projects and testing within the Servicing and DSC Departments and other cross functional groups.
• Other duties as assigned

What you’ll need to be successful:

• Bachelor’s degree or equivalent combination of education/experience required.
• A minimum of 10 years financial services experience.
• Strong working knowledge of applicable Federal and State regulatory guidelines required.

Knowledge, Skills and Abilities:

• Experience in Quality Review, Auditing and Third-Party oversight preferred.
• Excellent organizational, communications skills, and attention to detail required.
• Strong presentation and reporting skills preferred.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’s in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Pay:

$56,290 to $99,060

Yamaha intends to offer the selected candidate base pay dependent on job-related experience. Base pay is part of Yamaha’s Total Reward program, our Talent Acquisition Team will share more details as candidates progress.

Reports to: Department Manager 

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

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