Senior Administrative Manager

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<div class="isg-job-description“>Responsible for overseeing and enhancing the administrative operations of the hospital, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital’s mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.
Does this position require Patient Care? No
Essential Functions
-Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
-Oversee daily administrative operations, ensuring seamless coordination across departments.
-Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
-Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
-Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
-Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.

education
Bachelor’s Degree Healthcare Administration required or Bachelor’s Degree Related Field of Study required or Master’s Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Experience
Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required
Knowledge, Skills and Abilities
– Proven leadership and strategic management capabilities.
– Excellent organizational and problem-solving skills.
– Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
– Exceptional communication, interpersonal, and negotiation skills.
– Ability to handle sensitive information with discretion and maintain confidentiality.
– Strong analytical skills and the ability to manage complex projects and initiatives.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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